Re: account hacked

by EA_Kristi
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Original Post

account hacked

★★★ Newbie

Hi, my account was hacked. The guy who didi it did not change my email so i already have access back. but i need to change my security awnsers (which are not the same) but i cant find no support page with awnsers about this specific subject or how to change them back. Any pointers will be great!

Message 1 of 4 (194 Views)

Re: account hacked

EA Staff

Please contact an Advisor via live chat or phone for assistance with this issue:

1. Click on the following link: http://help.ea.com/
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Message 2 of 4 (173 Views)

Re: account hacked

★★★ Newbie

hi, first thanks for the pointers, but i live in argentina. The only way to contact support is to be called by support (i can with no problems contact support) but the service is limited to USA/Canada. If there is no other option i guess i will stop using the account, because most things are tied to my security questions (wich makes my account limited for no good reason).

Message 3 of 4 (156 Views)

Re: account hacked

EA Staff

If you are OK with contacting an Advisor via chat in English, you can use the following link: http://help.ea.com/en/contact-us/new/?product=origin&platform=pc&subject=Compromised+account&categor...

Message 4 of 4 (151 Views)