Wrong SWTOR item purchased.

[Kesh0007]

Hi,

Can somebody please help me? I've been trying to find a way to contact support regarding an error I made when placing an order.

I bought SWTOR back in 2011 when it first came out and recently I came back to play the game free-to-play version. I wanted to upgrade and saw on Origin a SWTOR digital standard edition with expansions, coins, subscription time etc, and so I decided to buy it believing it would upgrade my already existing account.

However when I tried to redeem the code on SWTOR.com it says: "You already have the game and items associated with this Product Registration Code."

The code has not been redeemed and I would like to request a refund for my mistake however when I try to go through the refund process the game doesn't appear online as an option.

Can someone please provide me with a support email or some way I can create a support ticket?

Thank you.

Origin order no: 1005603080910

[EA_Darko · Accepted solution]

You can speak with one of our phone or chat support advisers @Kesh0007 by following the steps below.

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[EA_Darko · Accepted solution]

You can speak with one of our phone or chat support advisers @Kesh0007 by following the steps below.

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko