Sims not working

[2221212122121221]

When Ever I try to download the game and click play it says reinstall program and i have been trying to but it keeps on saying that! i have reinstalled it like 100 times and i just cant play i am really upset  

[yahel_1 · Accepted solution]

Hi @2221212122121221

Install Visual C++ Redistributable for Visual Studio 2015  https://www.microsoft.com/en-gb/download/details.aspx?id=48145

Restart your machine.

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2 and check.

NOTE if your issue persists :

-clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/

-delete temp files: open the Start Menu and type %temp%  in the Search field  or click in the Run option in the Start Menu and type %temp% in the Run field.Press Enter and a Temp folder should open. You can delete all files found in this folder, and if any files are in use, they can be skipped.

-restart your machine .

-perform a Clean Boot   https://help.ea.com/en-us/help/FAQ/how-to-clean-boot-your-pc/

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[2221212122121221]

the exaxct thing it says is api-ms-win-crt-runtime-|1-1-0.dlls not installed D:

[yahel_1 · Accepted solution]

Hi @2221212122121221

Install Visual C++ Redistributable for Visual Studio 2015  https://www.microsoft.com/en-gb/download/details.aspx?id=48145

Restart your machine.

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2 and check.

NOTE if your issue persists :

-clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/

-delete temp files: open the Start Menu and type %temp%  in the Search field  or click in the Run option in the Start Menu and type %temp% in the Run field.Press Enter and a Temp folder should open. You can delete all files found in this folder, and if any files are in use, they can be skipped.

-restart your machine .

-perform a Clean Boot   https://help.ea.com/en-us/help/FAQ/how-to-clean-boot-your-pc/

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[EA_Aidan]

Hey @2221212122121221

Have any of the steps given here helped you resolve your issue?

-Aido