Sims 4 wont start / Hanging on loading screen!

by Califronia_Monte
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Sims 4 wont start / Hanging on loading screen!

★★★ Newbie

Hey Guys!

I have a problem with Sims 4.

After I installed the newest Patch / Update Sims 4 wont start, it hangs on the loading screen, the music start but then I have to force quit!

 

Specs:

Macbook Air (13' / 2013)

1.3 GHz, 4GB, 256GB

OSX 10.9.5

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Accepted Solution

Re: Sims 4 wont start / Hanging on loading screen!

★★★ Newbie
Macbook (No Windows :D)
I solved it, removing all mods!

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Re: Sims 4 wont start / Hanging on loading screen!

Champion (Retired)

Please attempt repairing your game,


1) Go to My Games in Origin
2) Right-click the game
3) Select Repair Install

 

If it still doesn't work please try to Clean Boot,

 

To Clean Boot Your PC,

1) Press Win+R
2) Type 'msconfig.' in the prompt and hit enter
3) When Msconfig opens select 'General'
4) Choose Selective Startup option.
5) Uncheck 'Load startup items box'
6) Open the 'Services tab' then select 'Hide all Microsoft services' Option at the bottom of the tab
7) Press 'Disable All' Button
8) When prompted restart.

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Re: Sims 4 wont start / Hanging on loading screen!

★★★ Newbie
Macbook (No Windows :D)
I solved it, removing all mods!
Message 3 of 4 (310 Views)

Re: Sims 4 wont start / Hanging on loading screen!

Community Manager (retired)
If you encounter other issues with Sims 4, take a look at the Troubleshooting steps for the first things to try. Not all of this will apply to Mac, but on the Sims section we have a few Mac users who will be happy to help. Just make sure you post there so they can see your post. Wink

http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199#U3621199
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