Re: Security question

by EA_Kristi
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Original Post

Security question

★★★★★ Newbie

I have forgotten answer on my security question. What should I do?

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Re: Security question

EA Staff

@Daber09 If you don't know the answer to your current SQ you will not be able to change it yourself. Please contact an Advisor and after verifying your account ownership they should be able to reset the SQA:

1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

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