Re: Resetting security question

by EA_Kristi
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Original Post

Resetting security question

★★★ Newbie

Does anyone know how to reset my security question?  Since I have to answer my security that I don't know to change my security question.

 

Thank you

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Re: Resetting security question

EA Staff

@TheUmiboshi If you don't know the answer your security question for your EA Account you will not be able to change it yourself. Please contact an Advisor and after verifying your account they should be able to reset your SQ: 

1. Click on the following link: http://help.ea.com/
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

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