Re: Origin has encountered a serious problem and must close

by EA_Nils
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Re: Origin has encountered a serious problem and must close

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I did all of these in order while talking to a rep and it still failed.  

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Re: Origin has encountered a serious problem and must close

Community Manager

@Rednintz Hi,

 

First off, please download the Origin installation file from here: https://www.origin.com/download

Next, please navigate to your download folder and right click the "OriginThinSetup.exe" file and choose "Run As Administrator".

 

If that still does not work, and the installation fails, please follow the below steps in exact order:

  1. Manually uninstall Origin
  2. Run CCleaner
  3. Restart your router/modem and do a Clean Boot
  4. Make sure that your UAC is enabled and set to notify
  5. Download the latest version of Origin and install the client - make sure to run the setup file with Admin rights
  6. Add firewall/antivirus exceptions for Origin and open the needed ports
  7. When starting Origin, please make sure to run it as Administrator 

If you are still experiencing this issue afterwards,  can you try looking at your reliability monitor following the steps below:


1. Press Win+R to open the run box
2. Type perfmon /rel to open the reliability monitor.

This opens a window where you can click on the error's visually shown (white X in red circle) to find the latest one related to Origin. Click show details and then paste the info that is listed in there in here.

 

Let us know how you get on.

 

Cheers,

Nils

Message 2 of 2 (111 Views)