Problem with FIFA15

[sebytaa_95]

Hello, 07/01 day buy the fifa15 on the website of origin, until the day 08 morning I could use without problems, then yesterday I returned to use the game and I appeared an icon pedia me a "Product code" check my games Fifa15 origin and had been erased from hotmail to find the product code and I had not gotten any code, I noticed order history and put me "Failed" but when I noticed was saying enlarge the purchase is complete. Because of this I started to look for ways to solve the problem and not solved. Today also see the statement of my card and silver had been deducted from my balance, so the game will charge me.
I'm looking for solution to my problem from already thank you very much!

[EA_Kristi]

Please contact an Advisor via live chat or phone for assistance with this issue:

1. Click on the following link: http://help.ea.com/en/contact-us/
2. Make sure you are logged in (top right corner)
3. Type in the name of the affected game
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.