Origin won't open anymore [ Edited ]

[Wanderingdwarf]

Hello,

I made this post already on the french forums but got no answers there (same via the help chat), so I'm trying my luck here!

I've been playing via Origin for 2 months without any problems at all. I was playing again on Saturday morning but then it stopped working in the afternoon. More precisely, Origin stopped working. I click on it, it appears for 2 to 5 seconds in the processes tab of the task manager, then it disappear and nothing happens.

I've tried everything recommended in the forums: resolutions settings, true color (32 bit), run as administrator, clean boot, uninstall with CC cleaner, manually uninstalling it (http://help.ea.com/en/article/manually-uninstalling-origin/), uninstalling my games, etc... Absolutely nothing works.

On another thread someone was having the same problem as me and was asked to copy paste his Client_Log.txt, Bootstrapper_Log.txt and OriginClientService_Log.txt. I only have bootstrapper_log in my program data origin file, so here it is: 

Spoiler

*************************
Origin Bootstrapper
*************************

0: [Apr 06 16:07:40] Event LogFile: C:\ProgramData\Origin\Logs\Bootstrapper_Log
1: [Apr 06 16:07:40] Event 04/06/15 16:07:40
2: [Apr 06 16:07:40] Event Version: 9.5.11.2855
3: [Apr 06 16:07:40] Event "C:\ProgramFiles(x86)\Origin\Origin.exe"/Register
4: [Apr 06 16:07:40] Event Got the single instance mutex
5: [Apr 06 16:07:40] Event Self registering

*************************
Origin Bootstrapper
*************************

0: [Apr 06 16:07:41] Event LogFile: C:\ProgramData\Origin\Logs\Bootstrapper_Log
1: [Apr 06 16:07:41] Event 04/06/15 16:07:41
2: [Apr 06 16:07:41] Event Version: 9.5.11.2855
3: [Apr 06 16:07:41] Event "C:\ProgramFiles(x86)\Origin\Origin.exe"/TelemOO/Installing
4: [Apr 06 16:07:41] Event Got the single instance mutex
5: [Apr 06 16:07:41] Event Waiting for update thread to finish
6: [Apr 06 16:07:41] Event shouldUpdate = true
7: [Apr 06 16:07:41] Event Origin location: C:\Program Files (x86)\Origin\
8: [Apr 06 16:07:41] Event Update location: C:\ProgramData\Origin\SelfUpdate\
9: [Apr 06 16:07:41] Event Querying update service for environment production
10: [Apr 06 16:07:41] Event URL: https://secure.download.dm.origin.com/autopatch/2/upgradeFrom/9.5.11.2855/fr_FR/PROD?platform=PCWIN&...
11: [Apr 06 16:07:41] Event Query connection successful
12: [Apr 06 16:07:41] Warning Could not retrieve update information, checking against embedded EULA.

*************************
Origin Bootstrapper
*************************

0: [Apr 06 16:08:37] Event LogFile: C:\ProgramData\Origin\Logs\Bootstrapper_Log
1: [Apr 06 16:08:37] Event 04/06/15 16:08:37
2: [Apr 06 16:08:37] Event Version: 9.5.11.2855
3: [Apr 06 16:08:37] Event "C:\ProgramFiles(x86)\Origin\Origin.exe"
4: [Apr 06 16:08:37] Event Got the single instance mutex
5: [Apr 06 16:08:37] Event Waiting for update thread to finish
6: [Apr 06 16:08:37] Event shouldUpdate = true
7: [Apr 06 16:08:37] Error Unable to create instance of settings
8: [Apr 06 16:08:37] Event Origin location: C:\Program Files (x86)\Origin\
9: [Apr 06 16:08:37] Event Update location: C:\ProgramData\Origin\SelfUpdate\
10: [Apr 06 16:08:37] Event Querying update service for environment production
11: [Apr 06 16:08:37] Event URL: https://secure.download.dm.origin.com/autopatch/2/upgradeFrom/9.5.11.2855/fr_FR/PROD?platform=PCWIN&...
12: [Apr 06 16:08:37] Event Query connection successful
13: [Apr 06 16:08:37] Warning Could not retrieve update information, checking against embedded EULA.

*************************
Origin Bootstrapper
*************************

0: [Apr 06 16:10:40] Event LogFile: C:\ProgramData\Origin\Logs\Bootstrapper_Log
1: [Apr 06 16:10:40] Event 04/06/15 16:10:40
2: [Apr 06 16:10:40] Event Version: 9.5.11.2855
3: [Apr 06 16:10:40] Event "C:\ProgramFiles(x86)\Origin\Origin.exe"
4: [Apr 06 16:10:40] Event Got the single instance mutex
5: [Apr 06 16:10:40] Event Waiting for update thread to finish
6: [Apr 06 16:10:40] Event shouldUpdate = true
7: [Apr 06 16:10:40] Error Unable to create instance of settings
8: [Apr 06 16:10:40] Event Origin location: C:\Program Files (x86)\Origin\
9: [Apr 06 16:10:40] Event Update location: C:\ProgramData\Origin\SelfUpdate\
10: [Apr 06 16:10:40] Event Querying update service for environment production
11: [Apr 06 16:10:40] Event URL: https://secure.download.dm.origin.com/autopatch/2/upgradeFrom/9.5.11.2855/fr_FR/PROD?platform=PCWIN&...
12: [Apr 06 16:10:40] Event Query connection successful
13: [Apr 06 16:10:40] Warning Could not retrieve update information, checking against embedded EULA.

*************************
Origin Bootstrapper
*************************

0: [Apr 06 16:10:51] Event LogFile: C:\ProgramData\Origin\Logs\Bootstrapper_Log
1: [Apr 06 16:10:51] Event 04/06/15 16:10:51
2: [Apr 06 16:10:51] Event Version: 9.5.11.2855
3: [Apr 06 16:10:51] Event "C:\ProgramFiles(x86)\Origin\Origin.exe"
4: [Apr 06 16:10:51] Event Got the single instance mutex
5: [Apr 06 16:10:51] Event Waiting for update thread to finish
6: [Apr 06 16:10:51] Event shouldUpdate = true
7: [Apr 06 16:10:51] Error Unable to create instance of settings
8: [Apr 06 16:10:51] Event Origin location: C:\Program Files (x86)\Origin\
9: [Apr 06 16:10:51] Event Update location: C:\ProgramData\Origin\SelfUpdate\
10: [Apr 06 16:10:51] Event Querying update service for environment production
11: [Apr 06 16:10:51] Event URL: https://secure.download.dm.origin.com/autopatch/2/upgradeFrom/9.5.11.2855/fr_FR/PROD?platform=PCWIN&...
12: [Apr 06 16:10:51] Event Query connection successful
13: [Apr 06 16:10:51] Warning Could not retrieve update information, checking against embedded EULA.

*************************
Origin Bootstrapper
*************************

0: [Apr 06 16:11:14] Event LogFile: C:\ProgramData\Origin\Logs\Bootstrapper_Log
1: [Apr 06 16:11:14] Event 04/06/15 16:11:14
2: [Apr 06 16:11:14] Event Version: 9.5.11.2855
3: [Apr 06 16:11:14] Event "C:\ProgramFiles(x86)\Origin\Origin.exe"
4: [Apr 06 16:11:14] Event Got the single instance mutex
5: [Apr 06 16:11:14] Event Waiting for update thread to finish
6: [Apr 06 16:11:14] Event shouldUpdate = true
7: [Apr 06 16:11:14] Error Unable to create instance of settings
8: [Apr 06 16:11:14] Event Origin location: C:\Program Files (x86)\Origin\
9: [Apr 06 16:11:14] Event Update location: C:\ProgramData\Origin\SelfUpdate\
10: [Apr 06 16:11:14] Event Querying update service for environment production
11: [Apr 06 16:11:14] Event URL: https://secure.download.dm.origin.com/autopatch/2/upgradeFrom/9.5.11.2855/fr_FR/PROD?platform=PCWIN&...
12: [Apr 06 16:11:14] Event Query connection successful
13: [Apr 06 16:11:14] Warning Could not retrieve update information, checking against embedded EULA.

*************************
Origin Bootstrapper
*************************

0: [Apr 06 17:05:08] Event LogFile: C:\ProgramData\Origin\Logs\Bootstrapper_Log
1: [Apr 06 17:05:08] Event 04/06/15 17:05:08
2: [Apr 06 17:05:08] Event Version: 9.5.11.2855
3: [Apr 06 17:05:08] Event "C:\ProgramFiles(x86)\Origin\Origin.exe"
4: [Apr 06 17:05:08] Event Got the single instance mutex
5: [Apr 06 17:05:08] Event Waiting for update thread to finish
6: [Apr 06 17:05:08] Event shouldUpdate = true
7: [Apr 06 17:05:08] Error Unable to create instance of settings
8: [Apr 06 17:05:08] Event Origin location: C:\Program Files (x86)\Origin\
9: [Apr 06 17:05:08] Event Update location: C:\ProgramData\Origin\SelfUpdate\
10: [Apr 06 17:05:08] Event Querying update service for environment production
11: [Apr 06 17:05:08] Event URL: https://secure.download.dm.origin.com/autopatch/2/upgradeFrom/9.5.11.2855/fr_FR/PROD?platform=PCWIN&...
12: [Apr 06 17:05:08] Event Query connection successful
13: [Apr 06 17:05:08] Warning Could not retrieve update information, checking against embedded EULA.

*************************
Origin Bootstrapper
*************************

0: [Apr 06 17:05:59] Event LogFile: C:\ProgramData\Origin\Logs\Bootstrapper_Log
1: [Apr 06 17:05:59] Event 04/06/15 17:05:59
2: [Apr 06 17:05:59] Event Version: 9.5.11.2855
3: [Apr 06 17:05:59] Event "C:\ProgramFiles(x86)\Origin\Origin.exe"
4: [Apr 06 17:05:59] Event Got the single instance mutex
5: [Apr 06 17:05:59] Event Waiting for update thread to finish
6: [Apr 06 17:05:59] Event shouldUpdate = true
7: [Apr 06 17:05:59] Error Unable to create instance of settings
8: [Apr 06 17:05:59] Event Origin location: C:\Program Files (x86)\Origin\
9: [Apr 06 17:05:59] Event Update location: C:\ProgramData\Origin\SelfUpdate\
10: [Apr 06 17:05:59] Event Querying update service for environment production
11: [Apr 06 17:05:59] Event URL: https://secure.download.dm.origin.com/autopatch/2/upgradeFrom/9.5.11.2855/fr_FR/PROD?platform=PCWIN&...
12: [Apr 06 17:05:59] Event Query connection successful
13: [Apr 06 17:05:59] Warning Could not retrieve update information, checking against embedded EULA.

*************************
Origin Bootstrapper
*************************

0: [Apr 06 17:12:15] Event LogFile: C:\ProgramData\Origin\Logs\Bootstrapper_Log
1: [Apr 06 17:12:15] Event 04/06/15 17:12:15
2: [Apr 06 17:12:15] Event Version: 9.5.11.2855
3: [Apr 06 17:12:15] Event "C:\ProgramFiles(x86)\Origin\Origin.exe"
4: [Apr 06 17:12:15] Event Got the single instance mutex
5: [Apr 06 17:12:15] Event Waiting for update thread to finish
6: [Apr 06 17:12:15] Event shouldUpdate = true
7: [Apr 06 17:12:15] Error Unable to create instance of settings
8: [Apr 06 17:12:15] Event Origin location: C:\Program Files (x86)\Origin\
9: [Apr 06 17:12:15] Event Update location: C:\ProgramData\Origin\SelfUpdate\
10: [Apr 06 17:12:15] Event Querying update service for environment production
11: [Apr 06 17:12:16] Event URL: https://secure.download.dm.origin.com/autopatch/2/upgradeFrom/9.5.11.2855/fr_FR/PROD?platform=PCWIN&...
12: [Apr 06 17:12:16] Event Query connection successful
13: [Apr 06 17:12:16] Warning Could not retrieve update information, checking against embedded EULA.

Thanks for the help!

[yahel_1 · Accepted solution]

You need to use system recovery to bring it back to factory settings,for your OS.

[yahel_1]

If you use Internet Explorer do the steps...
-resetting your Internet Explorer settings: http://support.microsoft.com/kb/923737?

Open Internet Explorer and clicked the little gear wheel in the top right corner of the browser.
-click Internet Options
-click Security Tab
-click Trusted Sites
-click Sites in the little box
A window popped up and had the Origin web address in the 'add this website to the zone' box.
-click Add
-click Close

If you use Google Chrome do this steps...
-resetting your Chrome https://support.google.com/chrome/answer/3296214?hl=en

-there are the steps on how you can add a site to the list of trusted sites.
-click the Chrome Menu icon on the far right of the Address bar.
-click on Settings, scroll to the bottom and click the Show Advanced Settings link.
-click on Change proxy settings (under Network)
-click the Security tab > Trusted Sites icon, then click Sites.
Enter the URL of your Trusted Site, then click Add.
-click Close > OK.

Now it's time to restart your PC

And now do the steps...
-add firewall/antivirus exceptions for Origin and open the needed ports http://help.ea.com/en/article/connection-issues-with-origin/#1
-make sure you are the administrator, run the setup file Origin with Admin rights http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2
-updating your Origin client..to the latest Beta version /top left Origin menu, Application Settings - General and restart Origin.

[Wanderingdwarf]

(sorry this was posted twice)

[Wanderingdwarf]

I've tried and it still doesn't work. (what do you mean, for chrome, by "Enter the URL of your Trusted Site, then click Add." ? I added https://www.origin.com - hope that's what you meant)

On the plus side, I now have two more files inside the program data origin folder: a folder called SelfUpdate (with nothing inside) and a file called local.xml, they both weren't there the last install I did.

The new Bootstrapper_Log says: 

Spoiler

*************************
Origin Bootstrapper
*************************

0: [Apr 06 21:23:09] Event LogFile: C:\ProgramData\Origin\Logs\Bootstrapper_Log
1: [Apr 06 21:23:09] Event 04/06/15 21:23:09
2: [Apr 06 21:23:09] Event Version: 9.5.11.2855
3: [Apr 06 21:23:09] Event "C:\ProgramFiles(x86)\Origin\Origin.exe"/Register
4: [Apr 06 21:23:09] Event Got the single instance mutex
5: [Apr 06 21:23:09] Event Self registering

*************************
Origin Bootstrapper
*************************

0: [Apr 06 21:23:10] Event LogFile: C:\ProgramData\Origin\Logs\Bootstrapper_Log
1: [Apr 06 21:23:10] Event 04/06/15 21:23:10
2: [Apr 06 21:23:10] Event Version: 9.5.11.2855
3: [Apr 06 21:23:10] Event "C:\ProgramFiles(x86)\Origin\Origin.exe"/Installing
4: [Apr 06 21:23:10] Event Got the single instance mutex
5: [Apr 06 21:23:10] Event Waiting for update thread to finish
6: [Apr 06 21:23:10] Event shouldUpdate = true
7: [Apr 06 21:23:10] Event Origin location: C:\Program Files (x86)\Origin\
8: [Apr 06 21:23:10] Event Update location: C:\ProgramData\Origin\SelfUpdate\
9: [Apr 06 21:23:10] Event Querying update service for environment production
10: [Apr 06 21:23:10] Event URL: https://secure.download.dm.origin.com/autopatch/2/upgradeFrom/9.5.11.2855/fr_FR/PROD?platform=PCWIN&...
11: [Apr 06 21:23:10] Event Query connection successful
12: [Apr 06 21:23:10] Warning Could not retrieve update information, checking against embedded EULA.

*************************
Origin Bootstrapper
*************************

0: [Apr 06 21:23:26] Event LogFile: C:\ProgramData\Origin\Logs\Bootstrapper_Log
1: [Apr 06 21:23:26] Event 04/06/15 21:23:26
2: [Apr 06 21:23:26] Event Version: 9.5.11.2855
3: [Apr 06 21:23:26] Event "C:\ProgramFiles(x86)\Origin\Origin.exe"
4: [Apr 06 21:23:26] Event Got the single instance mutex
5: [Apr 06 21:23:26] Event Waiting for update thread to finish
6: [Apr 06 21:23:26] Event shouldUpdate = true
7: [Apr 06 21:23:26] Error Unable to create instance of settings
8: [Apr 06 21:23:26] Event Origin location: C:\Program Files (x86)\Origin\
9: [Apr 06 21:23:26] Event Update location: C:\ProgramData\Origin\SelfUpdate\
10: [Apr 06 21:23:26] Event Querying update service for environment production
11: [Apr 06 21:23:26] Event URL: https://secure.download.dm.origin.com/autopatch/2/upgradeFrom/9.5.11.2855/fr_FR/PROD?platform=PCWIN&...
12: [Apr 06 21:23:26] Event Query connection successful
13: [Apr 06 21:23:26] Warning Could not retrieve update information, checking against embedded EULA.

*************************
Origin Bootstrapper
*************************

0: [Apr 06 21:24:13] Event LogFile: C:\ProgramData\Origin\Logs\Bootstrapper_Log
1: [Apr 06 21:24:13] Event 04/06/15 21:24:13
2: [Apr 06 21:24:13] Event Version: 9.5.11.2855
3: [Apr 06 21:24:13] Event "C:\ProgramFiles(x86)\Origin\Origin.exe"
4: [Apr 06 21:24:13] Event Got the single instance mutex
5: [Apr 06 21:24:13] Event Waiting for update thread to finish
6: [Apr 06 21:24:13] Event shouldUpdate = true
7: [Apr 06 21:24:13] Error Unable to create instance of settings
8: [Apr 06 21:24:13] Event Origin location: C:\Program Files (x86)\Origin\
9: [Apr 06 21:24:13] Event Update location: C:\ProgramData\Origin\SelfUpdate\
10: [Apr 06 21:24:13] Event Querying update service for environment production
11: [Apr 06 21:24:13] Event URL: https://secure.download.dm.origin.com/autopatch/2/upgradeFrom/9.5.11.2855/fr_FR/PROD?platform=PCWIN&...
12: [Apr 06 21:24:13] Event Query connection successful
13: [Apr 06 21:24:13] Warning Could not retrieve update information, checking against embedded EULA.

[yahel_1]

Yes so had to Chrome

[yahel_1]

Wanderingdwarf go to SAFE MODE and do the step

Manually uninstalled  http://help.ea.com/en/article/manually-uninstalling-origin/

Run CCleaner and http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/

install https://www.origin.com/en-ie/download

updating your Origin client..to the latest Beta version /top left Origin menu, Application Settings - General and restart Origin.

Look here to enter in Safe Mod http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows...

What is SAFE MOD ?
- In Safe Mode operating system will have a reduced functionality, but the task of solving problems will be easier because most components (services, drivers, programs, etc.) that are not critical system will not be loaded.
- Safe Mode provides access to diagnostic tools and programs, giving the user the ability to solve problems that prevent the operating system to work properly. Safe Mode is intended as a way to maintain and not an operating mode.

Look here for more details http://answers.ea.com/t5/Origin/Well-It-didnt-work/m-p/4447938#U4447938

[Wanderingdwarf]

That didn't work either.

The Bootstrapper_Log has changed a bit, but seems the EULA thing is still blocking it: 

Spoiler

*************************
Origin Bootstrapper
*************************

0: [Apr 10 09:44:18] Event LogFile: C:\ProgramData\Origin\Logs\Bootstrapper_Log
1: [Apr 10 09:44:18] Event 04/10/15 09:44:18
2: [Apr 10 09:44:18] Event Version: 9.5.11.2855
3: [Apr 10 09:44:18] Event "C:\ProgramFiles(x86)\Origin\Origin.exe"/Register
4: [Apr 10 09:44:18] Event Got the single instance mutex
5: [Apr 10 09:44:18] Event Self registering

*************************
Origin Bootstrapper
*************************

0: [Apr 10 09:44:18] Event LogFile: C:\ProgramData\Origin\Logs\Bootstrapper_Log
1: [Apr 10 09:44:18] Event 04/10/15 09:44:18
2: [Apr 10 09:44:18] Event Version: 9.5.11.2855
3: [Apr 10 09:44:18] Event "C:\ProgramFiles(x86)\Origin\Origin.exe"/AutoUpdate/AutoPatchGlobal/TelemOO/Installing
4: [Apr 10 09:44:18] Event Got the single instance mutex
5: [Apr 10 09:44:18] Event Waiting for update thread to finish
6: [Apr 10 09:44:18] Event shouldUpdate = true
7: [Apr 10 09:44:18] Event Origin location: C:\Program Files (x86)\Origin\
8: [Apr 10 09:44:18] Event Update location: C:\ProgramData\Origin\SelfUpdate\
9: [Apr 10 09:44:18] Event Querying update service for environment production
10: [Apr 10 09:44:19] Error OpenSession: failed to send request
11: [Apr 10 09:44:19] Event URL: https://secure.download.dm.origin.com/autopatch/2/upgradeFrom/9.5.11.2855/fr_FR/PROD?platform=PCWIN&...
12: [Apr 10 09:44:19] Error Query connection failed
13: [Apr 10 09:44:19] Warning Could not retrieve update information, checking against embedded EULA.

*************************
Origin Bootstrapper
*************************

0: [Apr 10 09:44:35] Event LogFile: C:\ProgramData\Origin\Logs\Bootstrapper_Log
1: [Apr 10 09:44:35] Event 04/10/15 09:44:35
2: [Apr 10 09:44:35] Event Version: 9.5.11.2855
3: [Apr 10 09:44:35] Event "C:\ProgramFiles(x86)\Origin\Origin.exe"
4: [Apr 10 09:44:36] Event Got the single instance mutex
5: [Apr 10 09:44:36] Event Waiting for update thread to finish
6: [Apr 10 09:44:36] Event shouldUpdate = true
7: [Apr 10 09:44:36] Error Unable to create instance of settings
8: [Apr 10 09:44:36] Event Origin location: C:\Program Files (x86)\Origin\
9: [Apr 10 09:44:36] Event Update location: C:\ProgramData\Origin\SelfUpdate\
10: [Apr 10 09:44:36] Event Querying update service for environment production
11: [Apr 10 09:44:36] Error OpenSession: failed to send request
12: [Apr 10 09:44:36] Event URL: https://secure.download.dm.origin.com/autopatch/2/upgradeFrom/9.5.11.2855/fr_FR/PROD?platform=PCWIN&...
13: [Apr 10 09:44:36] Error Query connection failed
14: [Apr 10 09:44:36] Warning Could not retrieve update information, checking against embedded EULA.

*************************
Origin Bootstrapper
*************************

0: [Apr 10 09:58:22] Event LogFile: C:\ProgramData\Origin\Logs\Bootstrapper_Log
1: [Apr 10 09:58:22] Event 04/10/15 09:58:22
2: [Apr 10 09:58:22] Event Version: 9.5.11.2855
3: [Apr 10 09:58:22] Event "C:\ProgramFiles(x86)\Origin\Origin.exe"
4: [Apr 10 09:58:22] Event Got the single instance mutex
5: [Apr 10 09:58:22] Event Waiting for update thread to finish
6: [Apr 10 09:58:22] Event shouldUpdate = true
7: [Apr 10 09:58:22] Error Unable to create instance of settings
8: [Apr 10 09:58:22] Event Origin location: C:\Program Files (x86)\Origin\
9: [Apr 10 09:58:22] Event Update location: C:\ProgramData\Origin\SelfUpdate\
10: [Apr 10 09:58:22] Event Querying update service for environment production
11: [Apr 10 09:58:22] Event URL: https://secure.download.dm.origin.com/autopatch/2/upgradeFrom/9.5.11.2855/fr_FR/PROD?platform=PCWIN&...
12: [Apr 10 09:58:22] Event Query connection successful
13: [Apr 10 09:58:22] Warning Could not retrieve update information, checking against embedded EULA.

[yahel_1]

Follow these steps ,to get rid of the problem

Open Internet Explorer or Windows Explorer. enter the following address into your address bar and press "Enter/Return"
and go in
C:\ProgramData\Origin\DownloadCache
-delete the files in this directory

-type in start menu search box -'folder options'.click on it .check show hidden folders and files .

Launch Origin and login to your Origin account.
-ensure Origin is fully closed by clicking the Origin Menu and selecting Exit.
- use the Windows search and type the following locations one at a time and delete the "Origin" folder in each location :
C:\ProgramData\
C:\Users\%USERNAME%\AppData\Local\
C:\Users\%USERNAME%\AppData\Roaming\

Restart your PC open Origin from desktop ,accept user agreement,then Origin will update .

Do not forget
Make sure you are the administrator, run the setup file Origin with Admin rights http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2
-update your Origin client to the latest Beta version /top left Origin menu, Application Settings - General

[Wanderingdwarf]

My problem is that I don't have that folder: C:\ProgramData\Origin\DownloadCache

in C:\ProgramData\Origin\  I only have: Logs folder, SelfUpdate folder and a file called local.

[yahel_1]

...then i think you can try a Clean Boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/