Origin constantly re-send security e-mail and 'forgets' password.

[sicspade]

So, I have two annoyances really.

The first, and less of the two, is that Origin keeps on 'forgetting' my password; forcing me to re-enter it and log in every time my computer boots.  I understand that, with some people, passwords containing special characters (such as !@#$% etc) cause similar issues; but I recently changed my password to omit said characters and am still having the issue.

The second, and far more annoying issue is that Origin has send a security code (and consequently asks for it) to my e-mail dozens of times over the course of the past two months.  This coincides with me moving about two months ago as well...

While I understand that my IP / etc has changed and so verifying that 'this is my computer and account' is perfectly acceptable... It has gotten rather annoying that I have to go log into my e-mail, pull up the security code, and enter it into Origin just about every day or so.

And yes, I'm sure I'm ticking the 'remember this computer' box when I input the code.

Just about the only thing I haven't tries it unticking it...

Hmmm...

Any ideas?

[JaysenOracle · Accepted solution]

You need to contact EA game advisor DIRECTLY to get it check then,only they have the tools and authority to go into your account to do it.

AHQ a Public forum ,since it would involve accessing your account to verify which we cannot do in AHQ(the policy of the forum forbide personal information to be post in here .for eg,email,password,contact No,..) .In order to solve your problem you will need to speak with at game advisor at EA Customer support:  https://help.ea.com/contact-us 

For any issues regarding accounts/refunds, please follow these steps to contact a game advisor for more help:

1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.

2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’

3. Click Find Solutions

4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.

5. Click: Find Solutions

6. Scroll down a little and on the lower right hand side, Click "I Still need Help"

Picture to help you understand better,  https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

The Window Will Open...
You’ll now see the currently available contact options(Depending on your game). These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.

The Window Will Open...
You’ll now see the currently available contact options(Depending on your game). These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.

For customers in North America:

• Select "Call me."
• Enter your phone number.
• Select "Submit."

For Customers outside of North America:

• Go to the "choose a contact method" section
• Contact us using the telephone number provided within the listed opening hours

Please be aware that it is likely that the agent you speak to will need to confirm your personal informationson this account.

Hope this helps
---------------------------------------------------------------------------------------｡ Cheers ｡-----------------------------------------------------------------------------------------
► ✔ Please don't forget to resolve your question if this helps as it could help others &all . Click XP if someone helped! ◄

***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I'm also a victim of EA for releasing their half baked products to us,gamers.

I don't answer questions via PM.  AHQ is "Player-to-Player" technical self-help forum

[JaysenOracle · Accepted solution]

You need to contact EA game advisor DIRECTLY to get it check then,only they have the tools and authority to go into your account to do it.

AHQ a Public forum ,since it would involve accessing your account to verify which we cannot do in AHQ(the policy of the forum forbide personal information to be post in here .for eg,email,password,contact No,..) .In order to solve your problem you will need to speak with at game advisor at EA Customer support:  https://help.ea.com/contact-us 

For any issues regarding accounts/refunds, please follow these steps to contact a game advisor for more help:

1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.

2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’

3. Click Find Solutions

4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.

5. Click: Find Solutions

6. Scroll down a little and on the lower right hand side, Click "I Still need Help"

Picture to help you understand better,  https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

The Window Will Open...
You’ll now see the currently available contact options(Depending on your game). These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.

The Window Will Open...
You’ll now see the currently available contact options(Depending on your game). These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.

For customers in North America:

• Select "Call me."
• Enter your phone number.
• Select "Submit."

For Customers outside of North America:

• Go to the "choose a contact method" section
• Contact us using the telephone number provided within the listed opening hours

Please be aware that it is likely that the agent you speak to will need to confirm your personal informationson this account.

Hope this helps
---------------------------------------------------------------------------------------｡ Cheers ｡-----------------------------------------------------------------------------------------
► ✔ Please don't forget to resolve your question if this helps as it could help others &all . Click XP if someone helped! ◄

***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I'm also a victim of EA for releasing their half baked products to us,gamers.

I don't answer questions via PM.  AHQ is "Player-to-Player" technical self-help forum

[GODisaRefuge4Us]

No ideas, but I experienced the problem of passwords with special characters. I changed my password to include special characters about a week ago. I played Mass Effect 3 multiplayer daily for a week.  No problem.  Then today, Origin says invalid email/password. I reset my password twice to a password with special characters, and then on the third try I decided to use only letters and numbers.  That worked.  Now I was able to login again.

On pages that allow customer to change their password, it would be great if Origin and EA would indicate what is allowed and not allowed in passwords.

[genericHs]

I've also been having this problem.  I suspect it is because I have two Origin accounts, so that when I switch from one game to another the other Origin a/c is being activated by the wrong password.  

The problem is the requirement of games to login to Origin when starting up.  You need to logout of one Origin a/c then login to the other to play different games.  

I have two a/cs because I had forgotten the password on one and had deleted a corrupted email address years ago.