Origin Having Troubles Downloading The Sims 4 [ Edited ]

[OfficerFinn]

Hi,

I am currently trying to download The Sims 4 on an HP Laptop. It starts out downloading fine but when it gets to %1 it freezes and where it shows how much time remaining it just says 0 hrs 0 mins 0 secs and 0 KB per second and does not continue downloading. A minute or two after this, a message will pop saying "An Unexpected Error Has Occurred, Please Try Again Later. Error: (random numbers)" The numbers after the error change each time. Sometimes Origin will also crash after saying "We Have Encountered A Serious Problem And Must Close" Or something like that.. I've been googling these problems a lot and have tried many different things to attempt to fix this. I have made sure there is no Proxy or VPN, I have made sure that Origin is ok with the Anti-Virus and Firewall, I have a done a clean boot and cleared Origin's cache. However, I am still experiencing this problem. 

Can someone please help?

-Confused and Angry

[jpkarlsen · Accepted solution]

Please try to change to Safe Mode Downloading. Open Origin, Click Origin, Click Application Settings. On the Diagnostic tab at the bottom you will find this option.

[jpkarlsen · Accepted solution]

Please try to change to Safe Mode Downloading. Open Origin, Click Origin, Click Application Settings. On the Diagnostic tab at the bottom you will find this option.

[OfficerFinn]

Thank you so much! It seems to be working now