Origin Has Encountered a Serious Problem and Must Close (Help)

[MaceThePengu]

So, recently (almost a week now) I've been getting this error after every time I log in. I've deleted cache files, my computer's updates and drivers are up to date, and this computer is only a few months old. I've done a clean boot, reinstalled Origin, I've tried running it in windows compatibility, running it as administrator, and still no luck! 

I don't get any error codes either. I'm also avoiding system recovery, since I feel like that wouldn't help (and like I said, this computer is new)

If you can help me find a solution I would be extremely happy. Thanks.

[MaceThePengu · Accepted solution]

I did a System Repair (similar to Factory Reset, except it keeps your apps and data, but resets windows) AND IT WORKED! All my problems are fixed, and I can open Origin again!

[yahel_1]

Hi @MaceThePengu

Make sure you have removed all files and folders related to the installation Origin.

-manually uninstall Origin http://help.ea.com/en/article/manually-uninstalling-origin/

-run CCleaner http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/

-then go in C:\Program Files (x86)\Origin -delete this Origin folder

-clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank

-celete temp files: open the Start Menu and type %temp%  in the Search field  or click in the Run option in the Start Menu and type %temp% in the Run field.Press Enter and a Temp folder should open. You can delete all files found in this folder, and if any files are in use, they can be skipped.

-now you have to go to your recycle bin and clean so there will no longer Origin exist as a file.

-restart your machine.

-install Origin as administrator (very important to do)  https://www.origin.com/en-ie/download 

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[MaceThePengu]

Sadly, what you suggested didn't work. I'm honestly starting to think that there is no solution. :/

[MaceThePengu]

Now whenever I open Origin, all I get is a "Connecting to Origin.." pop-up, and then the crash window. It doesn't ask to log in.

[Chiweeniexd]

Try and right click on Origin and click on properties, compatibility, then click on run this program in compatibility mode for: then check that box and make sure it's on Windows 8, then check the box that says run as administrator and apply, open up Origin and if it says something about compatibility mode then just press ok.

[MaceThePengu]

Didn't work, I still get the same crash window.

[yahel_1]

Ok @MaceThePengu

Ensure that your Firewall and/or Antivirus are not blocking the connection. The easiest way would be adding an exception for the Origin Client and your game to the exclusion list.Add firewall/antivirus exceptions for Origin and open the needed ports http://help.ea.com/en/article/connection-issues-with-origin/#1

Add antivirus exclusions/exceptions for specific files/folders Origin/game ,or/and file extensions origin.ex/game.ex from scanning.(very important to do  )

Perform a Clean Boot https://help.ea.com/en-us/help/FAQ/how-to-clean-boot-your-pc/

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2  

NOTE if your issue persists make sure you don't have any MSI Gaming App, Riva Tuner or something like that installed in your machine. If you have this in your computer, you must uninstall them.

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[MaceThePengu]

I have done everything you said to do, @yahel_1 but my problem is still not fixed.

[MaceThePengu]

Now it asks me to log in. It doesn't have the "Connecting to Origin.." pop-up anymore. However, after I log in it still crashes. 

[MaceThePengu]

I've looked into some client logs, and I have the Crash Code: f94c

And I also have this, which happens after I log in:

Spoiler

**119 [2018-03-18 01:00:50.969] Error Origin::Services::OriginServiceResponse::logReplyError 1424 OriginServiceResponse QNetworkReply error code [99] error string : [Unknown error] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**120 [2018-03-18 01:00:50.969] Error Origin::Services::OriginServiceResponse::reportTelemetry 1424 Failed with REST error code -1 error string: Unknown error
121 [2018-03-18 01:00:50.972] Event Origin::Client::LoginViewController::~LoginViewController 1424 Destructing LoginViewController
122 [2018-03-18 01:00:50.972] Event Origin::Client::LoginViewController::closeLoginWindow 1424 Closing login window.
123 [2018-03-18 01:00:50.972] Event Origin::Client::LoginViewController::~LoginViewController 1424 LoginViewController destructed
124 [2018-03-18 01:00:51.245] Event Origin::Services::Connection::ConnectionStatesService::onUserOnlineAllChecksCompleted 1424 onUserOnlineAllChecksCompleted: true
125 [2018-03-18 01:00:51.247] Event Origin::Chat::Connection::doConnection 1424 attempting connection to chat server
126 [2018-03-18 01:00:51.255] Event Origin::Client::JsInterface::PreloadForOfflineProxy::PreloadForOfflineProxy 1424 [FOR OFFLINE] resetting SETTING_ORIGINX_SPAPRECACHED_DOMAINS
127 [2018-03-18 01:00:51.255] Event Origin::Services::updateSPAdomainSetting 1424 [FOR OFFLINE]: removing www.origin.com;;;; from SPAPrecachedDomains
128 [2018-03-18 01:00:51.257] Event Origin::Client::PreloadForOfflineViewController::PreloadForOfflineViewController 1424 Loading IGO social: https://www.origin.com/social-hub.html?oigcontext=true
129 [2018-03-18 01:00:51.338] Event JingleClient::OnStateChange 9668 Jingle received state opening
130 [2018-03-18 01:00:51.842] Event JingleClient::OnStateChange 9668 Jingle received state closed for stream error
131 [2018-03-18 01:00:51.879] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 4084 Crash handler called
132 [2018-03-18 01:00:51.879] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 4084 Crash Code: f94c
133 [2018-03-18 01:00:51.977] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 4084 Encoded report length: 506280 bytes
134 [2018-03-18 01:00:53.988] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 4084 Wrote temporary crash data to C:/Users/XXXXX/AppData/Local/Temp/Origin.Hp4816
135 [2018-03-18 01:00:53.988] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 4084 Launching crash helper: C:\Program Files (x86)\Origin\OriginCrashReporter.exe