Old spore code won't work on Origin [ Edited ]

[grim411896]

I want to use my old retail bought Spore code and sync it with my origin account but it says the code has already been used. (It has by me on an old pc). Is there a way to get the key to work without me buying a new copy?

EDIT: i did try using the ea live chat but never got a reply. It said the estimated wait time was 5 minutes and after waiting 2 hours i still did not get an answer

[EA_Nils]

@grim411896 Hi,

I would suggest trying any other email addresses you might have to see whether the game is registered on that account.

If you are unable to figure out which account it might be, you will need to contact an EA Game Advisor: https://help.ea.com/uk/contact-us/new 

As you mentioned that your chat wasn't connecting, is there a chance that you could try it with a different browser instead? Please ensure that Javascript is enabled and you aren't running any plugins that might be blocking features of the page.

If you cannot get in touch via chat at all, choose the "Call Me" option instead. You can find details on how to do so here: http://help.ea.com/uk/article/contact-ea-help/ 

Log in with your Origin account and choose "Origin" as Product, your Platform, "Codes" as Topic and describe your issue to see all available contact options.
If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.

Thank you,
Nils