My game won't show up in my library

[doc1campbell]

Last year I bought and downloaded the sims 4 limited edition. It worked perfectly and I never had any problems. But today I wanted to play but I lost disc 1 but I still have disc 2 and the promo code. When I went onto my library it didn't show the sims 4, which is odd so I put in the second disc and entered the promo code but it said it has already been used. What should I do?

[EA_Nils]

@doc1campbell Hi,

Are you sure that you are using the same account that you had used initially to register the game? I would suggest trying any other email addresses you might have to see whether the game is registered on that account.
If you are unable to figure out which account it might be, you will need to contact an EA Game Advisor: https://help.ea.com/en/contact-us/new
You can find details on how to do so here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA account and choose "Origin" as Product, your Platform, "Codes" as Topic and describe your issue to see all available contact options.
If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.

Thank you,
Nils