Re: Moving Games to a New Account?

by EA_Kristi
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Moving Games to a New Account? (SOLVED)

[ Edited ]
★★★ Newbie

          So I use to use my sister's account whenever I played the sims. It was pretty much mine though because I was the one who played on it and bought games with my own money, the only reason why it was my sister's because it was her email and password. The only reason we used her email was that I was too young at the time to own an email address.  But its been over a year or two since I last played and was wondering if I could move the games over to a different account because my sister totally forgot her email and password. So I can no longer access the games I once loved. I do remember the password to the account but it says that it expire and I need to reset it but both my sister and I have no idea what her email password is so we can't reset it. 

 

 

So would it be possible to move the games to my new account or am I stuck with wasted money?

 

(UPDATE) After about an hour of messing around with her old account trying to get in, we were able to find the old password. I no longer need to  change accounts.

 

 

 

 

 

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Accepted Solution

Re: Moving Games to a New Account?

EA Staff

Hello @allygoat,

 

The best thing to do in this situation would be for you and your sister to contact our support via live chat or phone call. The advsiors will need to verify account ownership, but after that they should be able to update the account info:

 

 

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game - in this case select Origin
3. Select your platform  
4. Select topic and issue.
5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.

 

Let us know if you run into any issues with this.

- Kristi

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Message 2 of 2 (236 Views)

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Re: Moving Games to a New Account?

EA Staff

Hello @allygoat,

 

The best thing to do in this situation would be for you and your sister to contact our support via live chat or phone call. The advsiors will need to verify account ownership, but after that they should be able to update the account info:

 

 

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game - in this case select Origin
3. Select your platform  
4. Select topic and issue.
5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.

 

Let us know if you run into any issues with this.

- Kristi

Message 2 of 2 (237 Views)