Lost all my games! What to do?

[Samilanh]

I installed Origin after several months. I had to changed my ID, but can't use my original one. so I made a new. Now I have no games in my profile nor friends... The help support not responding. What can I do?

[EA_Nils · Accepted solution]

@Samilanh Hi,

You will need to contact an EA Game Advisor, they can assist you in getting access again to your original account: https://help.ea.com/en/contact-us/new
You can find details on how to do so here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account and choose "Origin" as Product, your Platform, "Manage my account" as Topic, select "Can't log in" and describe your issue (including the name of the old account) to see all available contact options.
If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Thank you,
Nils

[EA_Nils · Accepted solution]

@Samilanh Hi,

You will need to contact an EA Game Advisor, they can assist you in getting access again to your original account: https://help.ea.com/en/contact-us/new
You can find details on how to do so here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account and choose "Origin" as Product, your Platform, "Manage my account" as Topic, select "Can't log in" and describe your issue (including the name of the old account) to see all available contact options.
If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Thank you,
Nils