I have 168 hours of free game time but it refuses to allow me to join a game [ Edited ]

[Strixc]

It consistently tells me to enter a CD key and says i have no game time left.

Please fix as the clock is not ticking on my 168 hours. ((BF4))

[EA_Kristi]

@Strixc Please contact an Advisor for assistance with this issue:

1. Click on the following link: http://help.ea.com/
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.