I don't know the password to my email and can't verify account.

[Emereko12]

Hello, as you read the title you know that I can't verify my account. That also means I can't change anything on the account. I would like to change my email, but can't do that unless I verify. I'd also like to change my security question, because I chose it a long time ago and don't remember it anymore. What to do? Help please!!

[EA_Ataashi · Accepted solution]

Hey @Emereko12 

I'm sorry to hear about the situation you've found yourself in 

I'm afraid we cannot help much with account related issues on our forum due to security reasons. Have you tried to contact our live support at EA Help? While account verification is necessary in order to update your account details, our game advisers might be able to assist you with that as well.

That's why I would recommend to reach out to them by following steps listed in this article: https://help.ea.com/en-us/help/faq/contact-ea-help/

/Ataashi

[EA_Ataashi · Accepted solution]

Hey @Emereko12 

I'm sorry to hear about the situation you've found yourself in 

I'm afraid we cannot help much with account related issues on our forum due to security reasons. Have you tried to contact our live support at EA Help? While account verification is necessary in order to update your account details, our game advisers might be able to assist you with that as well.

That's why I would recommend to reach out to them by following steps listed in this article: https://help.ea.com/en-us/help/faq/contact-ea-help/

/Ataashi