How to make a complaint about a moderator on the EA forums

[xDave]

Hi there,

A moderator here has been, in my opinion, acting in an unfair manner and is preventing discussion from taking place. 

I've asked the moderator in question how I would make a complaint against them but I've not had a reply. 

Would someone be able to link me to resources for how I can do this?

Thanks

[EA_Lanna · Accepted solution]

Hi @xDave, 

Thanks for getting in touch and sorry to hear that's been your experience. We aim to create a space where our fans can feel comfortable chatting and discussing the game with each other and ideally have an enjoyable time on Answers HQ. To help manage that, we have forum rules and guidelines in place and if they are being broken our Moderators and Staff would enforce those rules. 

However, if you've come across any forum post, message or moderation action that has genuinely seemed unfair, toxic or has gone against the forum rules, including posts or messages from Forum Moderators or Community Managers, please report it using these steps: 

1. Locate the post or message you'd like to flag in your report. 
2. Click on the three dots visible on the opposite of the post number (1.)
3. Click on the 'Report button' (2.)
4. In the next part, enter a short description explaining why you find content posted by another user or Moderator is against forum rules and guidelines.

The report then arrives in an admin queue where it'll be picked up, looked into and handled internally. 🙂 In the spoiler tag below, you'll see steps #2 + #3 captured in images to help provide a visual of these steps. Click on the spoiler tag to view them. 

Spoiler

Alternatively, if you're looking to appeal a forum ban or warning, you can get in touch with our Terms of Service team who'll investigate it for you. Here's how: 

• Get information about your EA Account lock, ban, or suspension

Thanks,

EA_Lanna

[EA_Lanna · Accepted solution]

Hi @xDave, 

Thanks for getting in touch and sorry to hear that's been your experience. We aim to create a space where our fans can feel comfortable chatting and discussing the game with each other and ideally have an enjoyable time on Answers HQ. To help manage that, we have forum rules and guidelines in place and if they are being broken our Moderators and Staff would enforce those rules. 

However, if you've come across any forum post, message or moderation action that has genuinely seemed unfair, toxic or has gone against the forum rules, including posts or messages from Forum Moderators or Community Managers, please report it using these steps: 

1. Locate the post or message you'd like to flag in your report. 
2. Click on the three dots visible on the opposite of the post number (1.)
3. Click on the 'Report button' (2.)
4. In the next part, enter a short description explaining why you find content posted by another user or Moderator is against forum rules and guidelines.

The report then arrives in an admin queue where it'll be picked up, looked into and handled internally. 🙂 In the spoiler tag below, you'll see steps #2 + #3 captured in images to help provide a visual of these steps. Click on the spoiler tag to view them. 

Spoiler

Alternatively, if you're looking to appeal a forum ban or warning, you can get in touch with our Terms of Service team who'll investigate it for you. Here's how: 

• Get information about your EA Account lock, ban, or suspension

Thanks,

EA_Lanna