Re: How to delete ea account without access to old email
by EA_ShepardOriginal Post
When helping with certain issues, like account changes, we must verify that you own this account. We want to make sure we’re not compromising your account, so we can’t help out with your issue currently.
If you are not able to gain access to the email on file, or for some reason the linked EA account is not your account, you will need to reach out to live support by clicking Contact Us on any help.ea.com page to start a new case. Please first delete all cache and browser history from the browser(s) you normally use.
- Select the EA App
- Select one of the account issues like I cannot log in
- You may get a pop-up that says login and get faster help
- Select Continue without logging in
- This should give you the chat/email option
If you’re able to regain access to your email account later, you can resume this case on EA Help at help.ea.com/my-cases/.
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