How do I change my Security Questions?

by UniqueOck
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How do I change my Security Questions?

★★★ Newbie

So somehow some russian managed to change my security Questions.

I still have the Original Email, the Paypal account I bought all the games with etc.

How do I change them?

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Accepted Solution

Re: How do I change my Security Questions?

Community Manager

@UniqueOck Hi,

 

Note: If you think your FIFA account has been compromised, there is a different process. For all other concerns, please use the steps below.

 

If you believe someone else has gained access to your EA Account, you can get help restoring your account security from one of our EA Advisors. To reach support without signing in, open an Account Security ticket. At the bottom of the login form, you will see the option, "Having trouble accessing your account?" Click that link to proceed.

 

Click the link labelled

Be sure to have as much of the following as possible when speaking with the advisor:

  • Access to the original email account on your EA Account 
  • Access to the Internet or a gaming console the account is linked to 
  • Any invoice numbers or product codes from games you have purchased

Once you are again able to access your account, please review our detailed instructions on maintaining your account security. We particularly encourage you to make use of our Login Verification feature.

 

 

Source: http://help.ea.com/en/article/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/

 

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you may need to place an international call. Read more about it here: http://help.ea.com/en/article/contact-ea-help/

 

Thank you,

Nils

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Message 2 of 2 (167 Views)

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Re: How do I change my Security Questions?

Community Manager

@UniqueOck Hi,

 

Note: If you think your FIFA account has been compromised, there is a different process. For all other concerns, please use the steps below.

 

If you believe someone else has gained access to your EA Account, you can get help restoring your account security from one of our EA Advisors. To reach support without signing in, open an Account Security ticket. At the bottom of the login form, you will see the option, "Having trouble accessing your account?" Click that link to proceed.

 

Click the link labelled

Be sure to have as much of the following as possible when speaking with the advisor:

  • Access to the original email account on your EA Account 
  • Access to the Internet or a gaming console the account is linked to 
  • Any invoice numbers or product codes from games you have purchased

Once you are again able to access your account, please review our detailed instructions on maintaining your account security. We particularly encourage you to make use of our Login Verification feature.

 

 

Source: http://help.ea.com/en/article/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/

 

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you may need to place an international call. Read more about it here: http://help.ea.com/en/article/contact-ea-help/

 

Thank you,

Nils

Message 2 of 2 (168 Views)