Error when trying to purchase games in Origin

[CDV63]

An error occurred. Please try again later. [ref. #Error: httpRequest ERROR: https://gateway.ea.com/proxy/commerce/carts2/store-cart-purchase-1491671880114/offerEntries?storeId=... 409 (Conflict)]

That's the error I get when trying to buy Mass Effect Andromeda.  I can get the free games available (Syberia 2) but if I try to spend money it doesn't work.  

No, I don't use a proxy/VPN and I have no issues spending my money other places so the card works.  Though I don't even get to the payment portion of the purchase.  I get that error as soon as I click the big orange "BUY" button.

I was debating whether or not to go through with the purchase for the past few days so maybe this is an omen that I just should not buy the game.

[EA_Kristi · Accepted solution]

Hello @CDV63,

In this case, please contact an Advisor via live chat or phone call and they can check your account to make sure there are no issues there:

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game (if it's an account issue select Origin)
3. Select your platform  
4. Select topic and issue.
5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.

Let us know if you run into any issues with this.

- Kristi

[EA_Kristi]

Hello @CDV63,

I am sorry to hear that you encountered this issues.

Just to check do you see this error both on the client and on the webstore if you try to make a purchase?

Thanks,
- Kristi

[CDV63]

Yes, I've tried from the client, the website and even tried on my tablet too but I get the same error pop-up every time. 

[EA_Kristi · Accepted solution]

Hello @CDV63,

In this case, please contact an Advisor via live chat or phone call and they can check your account to make sure there are no issues there:

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game (if it's an account issue select Origin)
3. Select your platform  
4. Select topic and issue.
5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.

Let us know if you run into any issues with this.

- Kristi

[Prisma_Hatter]

Did they tell you what to do im having the same problem.

[EA_Mage]

Hi @Prisma_Hatter,

From what I can see, you were able to speak to an Advisor and the issue has been forwarded to the correct team for investigation. Would this be correct?

If so, do you have any other outstanding questions or issues?

Thanks,

EA_Mage