DAI loads to black screen with cursor...new install

[Netcando]

Hello,

I just installed DAI yesterday and have not had a successful launch. Everything is up to date...when I launch the program, the screen goes black and then I can see what looks like a red/gold arrow/cursor? Sometimes I can hear music, but no video. I can tell the content is there, but I can't see it. Any insight would be helpful. It is the first game in 20 years that failed to load

for me.

Thanks in advance

Dual NVIDIA GTX 660i

[EA_Nils · Accepted solution]

@Netcando Hi,

Follow the steps here to launch the game in windowed mode: http://answers.ea.com/t5/Dragon-Age-Inquisition/DirectX-Error/m-p/4017015#M6941

Let me know how you get on afterwards.

Cheers,

Nils

[EA_Nils]

@Netcando  Hi,

First off, please make sure you start Origin with Administrator rights: http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/

Next please right-click the game tile under the "My Games" tab and select "Repair Game".

Are you able to progress now?

If you cannot, please post a DxDiag of your system. Instructions are available below:

Spoiler

1.  Press and hold the Windows key and the letter R on your keyboard
2.  You will see a Run box in the lower-left corner of your screen
3.  Type dxdiag in the text field
4.  Click OK
5.  If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below)
6.  If your computer has a 32-bit version of Windows, that button will not be available

7.  Click the Save All Information button, found on the bottom of the DXDIAG report
8.  Save this text file to your Desktop if possible
9. Open the text file, select all the text inside (Ctrl + A) and copy it (Ctrl +C).
10. Go to http://hastebin.com/, paste the contents of your DXDiag inside (Ctrl+V) and click Save on the webpage (Ctrl+S).
11. Copy the link of the page in your post, along with a precise description of your issue.

Cheers,

Nils

[Netcando]

Tried your suggestions, to no avail. Here is my DXDIAG..

Thank you

[EA_Nils · Accepted solution]

@Netcando Hi,

Follow the steps here to launch the game in windowed mode: http://answers.ea.com/t5/Dragon-Age-Inquisition/DirectX-Error/m-p/4017015#M6941

Let me know how you get on afterwards.

Cheers,

Nils