December 2015
Origin works but Sims 4 don't start . I bought it this week online
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December 2015 - last edited December 2015
@Newstar80 Hi there,
Do you receive any sort of error message when you attempt to start the game?
7. Click the Save All Information button, found on the bottom of the DXDIAG report
8. Save this text file to your Desktop if possible
9. Open the text file, select all the text inside (Ctrl + A) and copy it (Ctrl +C).
10. Go to http://hastebin.com/, paste the contents of your DXDiag inside (Ctrl+V) and click Save on the webpage (Ctrl+S).
11. Copy the link of the page in your post, along with a precise description of your issue.
Cheers,
Nils
December 2015 - last edited December 2015
@Newstar80 Hi there,
Do you receive any sort of error message when you attempt to start the game?
7. Click the Save All Information button, found on the bottom of the DXDIAG report
8. Save this text file to your Desktop if possible
9. Open the text file, select all the text inside (Ctrl + A) and copy it (Ctrl +C).
10. Go to http://hastebin.com/, paste the contents of your DXDiag inside (Ctrl+V) and click Save on the webpage (Ctrl+S).
11. Copy the link of the page in your post, along with a precise description of your issue.
Cheers,
Nils
January 2016
January 2016
@Newstar80 Hi there,
You have an Intel(R) HD Graphics chip and a NVIDIA GeForce GT 540M graphics cards in your system. However, at this time it looks as if only your chip is being used.
I would suggest that you install the latest drivers for both of them and then make sure that the Nvidia card is being utilized to run the game: http://help.ea.com/en/article/finding-devices-and-updating-drivers/
Let me know how you get on afterwards. If it still doesn't work, please create another Dxdiag report so we can see how the system is set up with the new drivers.
Cheers,
Nils
January 2016
January 2016
@Newstar80 Hi,
Please install the driver found here: http://www.nvidia.com/download/driverResults.aspx/97767/en-us
Afterwards, review the video here to see how you can set up your Nvidia card to be used with the Sims: http://nvidia.custhelp.com/app/answers/detail/a_id/2523/kw/optimus
Let us know how you get on afterwards.
Cheers,
Nils