Re: Can't log into Ea Online

by RedFoxxie
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Can't log into Ea Online

★★★ Newbie
I don't know my password for an old email. I can't log into EA online from my xbox. how do i link a new ea account with a current email if i don't know my information to an old ea account.
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Re: Can't log into Ea Online

Champion (Retired)

Hey there @dominick209

 

So your Xbox Gamertag is connected to an EA Account with an email you can't access anymore. So you cannot change your email on the account because you cannot get through the verification code that gets sent to the old email of yours. Is that correct ?

 

That is a kind of situation where only an EA Advisor at the EA Support can help you out. Get into a live chat with one and they should be able to change your EA Account's credentials manually from there : https://help.ea.com/contact-us/

 

And if you need further guidance contacting the support, here's a link for that : http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

 

Note: During Sundays the support staff are mostly having a day off, and since you definitely need to get to a live chat to fix this issue, it may be easier to contact them during Monday.

 

Good luck !

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Message 2 of 2 (300 Views)

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Re: Can't log into Ea Online

Champion (Retired)

Hey there @dominick209

 

So your Xbox Gamertag is connected to an EA Account with an email you can't access anymore. So you cannot change your email on the account because you cannot get through the verification code that gets sent to the old email of yours. Is that correct ?

 

That is a kind of situation where only an EA Advisor at the EA Support can help you out. Get into a live chat with one and they should be able to change your EA Account's credentials manually from there : https://help.ea.com/contact-us/

 

And if you need further guidance contacting the support, here's a link for that : http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

 

Note: During Sundays the support staff are mostly having a day off, and since you definitely need to get to a live chat to fix this issue, it may be easier to contact them during Monday.

 

Good luck !

Message 2 of 2 (301 Views)