Re: Account Banned + Hacked

by EA_Shepard
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Original Post

Account Banned + Hacked

★★★ Newbie

I still got semi access to this account but i have been hacked and banned and i can't seem to find live chat or get a respone from the cases. And i just want to simply unlink my ea from steam since i can't get any help and i bough a game recently which i can't play cus my steam is linked with ea.

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Re: Account Banned + Hacked

Community Manager

@RevornX If the account is a banned status for any reason, no changes will be made by support until that sanction is lifted. If you are not able to log in of file a case, try the following steps.

 

You can contact our live support on our Help Site. To request a chat or open a case through email. First, clear the browser history and cache from the main browser you use.

  • Select the Games tab
  • Select EA App
  • Select one of the account issues like I cannot log in
  • You may get a pop-up that says login and get faster help
  • Select Continue without logging in
  • This should give you the chat/email option

EA_ShepardAHQ


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