No Donuts on Simpsons tapped out paid $51.99

[rods2512]

Hi, 2 weeks ago I purchased 900 donuts from the itunes store and still have not received any donuts. I understand that this is an ongoing issue that is trying to be resoloved, but I am just looking to get a refund of my $51.99 as quite frankly I am tired of waiting. Please let me know how this can be processed? 

Regards, 

Rod

[JaysenOracle · Accepted solution]

How am I charged for something I purchase within the game (In-App Commerce / micro transaction)?

• Apple App Store: You are billed/charged the same way for any other purchase on your iPhone/iPod; through your iTunes account. If you have any billing disputes or questions, please contact Apple.
• Google Play: You are billed/charged for your in-app purchases through your Google account. If you have any problems making your purchase, please contact Google Play support.
• Amazon App Store: You are billed/charged for your in-app purchases through your Amazon account. If you have any problems making your purchase, please contact Amazon support.

If you need assistance with a completed purchase, please contact our Customer Service team (or “a Game Advisor”) by logging into http://help.ea.com/contact-us.

When contacting us, please include the following information:

Picture to help you understand better,  https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

• The issue that you are having
• The application that you are having an issue with
• The device that you are using
• A description of your issue
• Your full iTunes/Google/Amazon/EA purchase number
• The email associated with your iTunes/Google/Amazon account
• The game or item that was purchased
• When the purchase took place
• The cost of the purchase

https://help.ea.com/article/the-simpsons-tapped-out-faq

Hope this helps
---------------------------------------------------------------------------------------｡ Cheers ｡-----------------------------------------------------------------------------------------
► ✔ Please don't forget to resolve your question if this helps as it could help others &all . Click XP if someone helped! ◄

***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I've also suffered in the hands of EA for releasing their half baked products to us,gamers.

I don't answer questions via PM.  AHQ is "Player-to-Player" technical self-help forum

[JaysenOracle · Accepted solution]

How am I charged for something I purchase within the game (In-App Commerce / micro transaction)?

• Apple App Store: You are billed/charged the same way for any other purchase on your iPhone/iPod; through your iTunes account. If you have any billing disputes or questions, please contact Apple.
• Google Play: You are billed/charged for your in-app purchases through your Google account. If you have any problems making your purchase, please contact Google Play support.
• Amazon App Store: You are billed/charged for your in-app purchases through your Amazon account. If you have any problems making your purchase, please contact Amazon support.

If you need assistance with a completed purchase, please contact our Customer Service team (or “a Game Advisor”) by logging into http://help.ea.com/contact-us.

When contacting us, please include the following information:

Picture to help you understand better,  https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

• The issue that you are having
• The application that you are having an issue with
• The device that you are using
• A description of your issue
• Your full iTunes/Google/Amazon/EA purchase number
• The email associated with your iTunes/Google/Amazon account
• The game or item that was purchased
• When the purchase took place
• The cost of the purchase

https://help.ea.com/article/the-simpsons-tapped-out-faq

Hope this helps
---------------------------------------------------------------------------------------｡ Cheers ｡-----------------------------------------------------------------------------------------
► ✔ Please don't forget to resolve your question if this helps as it could help others &all . Click XP if someone helped! ◄

***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I've also suffered in the hands of EA for releasing their half baked products to us,gamers.

I don't answer questions via PM.  AHQ is "Player-to-Player" technical self-help forum