Item placed in inventory message on startup

[IXRAYU1004]

At startup, for the last week, I have a message in the middle of my playing field stating that "A BONSAI TREE HAS BEEN PLACED IN YOUR INVENTORY" ! There is an OK that must be clicked as nothing else on the screen can be utilized. Unfortunately, as soon I do this.....IMMEDIATE CRASH! I have tried uninstalling and reinstalling but have the same issue. I've not been able to play in some time, any suggestions?

[SurlyCodger]

Uninstalling and reinstalling the game is pretty much the last resort you can do in terms of troubleshooting an issue yourself. Since it hasn't resolved the problem, you'll need to open a support ticket with EA.

* Go to https://help.ea.com/contact-us
* Log in with your Origin ID
* Choose your country from the menu that will be located on either the top-left or top-right of the screen depending on your browser settings. If your country isn't listed, choose a country whose language you are fluent in
* Type "Simpsons Tapped Out" in to the search bar titled "search all products"
* Click on the "Simpsons Tapped Out" logo. Some popular troubleshooting options will appear in the window to the right.
* If these don't solve your problem, click the "Next" button that's located below the initial recommendations box.
* Select your appropriate platform
* The window to the right will update with some more relevant troubleshooting guides. If none of these are relevant to your issue, click "Next" again.
* On the next screen click on the "select a topic" scroll bar and scroll down to the issue relevant to you.
* Insert some more details in to the box below and then click on "Next"
* Depending on the time of day, your location and the nature of your problem you will then have a range of options to contact EA. These could include links to support articles relevant to your problem, a callback from EA; a live chat with an agent, or the ability to email EA Support.