Watched Battlefield 4 reveal trailer & Did not receive dog tag

[An-Aussie-Sniper]

Hello, A while ago (I think it was march 26th or march 27th) I watched the battlefield 4 reveal trailer and never received my "I was there" dog tag.... So every time I contacted ea support they asked me to wait until after the release of battlefield 4...... It has been a while after it's release and I still have not recieved my dog tag.... called "I was there" Please help...