Soldier shortcut bundle not working

[adams2835]

Hi sorry if this is posted somewhere different but I'm at the end of my tether.
Brought shortcut bundle in January but its never worked been on to PlayStation who told me a few things to do when they did not work told me to contact EA support which I did was told to try this
UPDATE

1. In the main menu XMB, using the controller scroll right to the Settings.
2. Scroll down to System Software Update icon and select it with X button.
3. If there is an update available, choose the option Update Using Internet and select it with X button.
Note: You can find other ways to update PlayStation 4 System Software on the Sony Support Site: http://us.playstation.com/support/systemupdates/ps4/

RESTORE LICENSES

1. In the main menu XMB, using the controller scroll right to the Settings.
2. Select the option for PlayStation™Network/Account Management.
3. Choose Restore Licenses.??
4. Select Restore.
5. Restart your console

DELETING SAVE DATA FILES

1. From the main menu of your PS4 profile, navigate to Settings
2. Scroll down to either “Applications Save Data Management” or “System Storage Management”
3. Select “Save Data in System Storage”
4. Select “Delete”
5. Select either the game in question (for example: NHL 16) or you may have to select “Other”
6. Delete the game (ex: NHL 16), Profile Save Data

DELETE AND REDOWNLOAD ADD-ONs/DLC
*Follow these steps if you need to delete and re-download Add-ons/DLC on a PlayStation 4 in order to troubleshoot a licensing issue.

1. To delete the DLC, advise the player to go to the PlayStation Menu Bar and select the following:
2. Select Notifications
3. Select Downloads
4. Select the Product that the player is encountering the issue with.
5. Press the Options button on the Joypad and select Delete.

1. To re-download the DLC, advise the player to go to the PlayStation Menu Bar and select the following:
2. Select Library
3. Select Product
4. Select My Add-ons..
5. Select the Product that you wish to download.
6. Press the Options button on the Joypad and select Download.
7. The Add-on/DLC will now re-download.

DELETING PSN ACCOUNT

1. In the main menu XMB, using the controller scroll right to the Settings.
2. Scroll down to Users icon.
3. Select the action Delete User. Follow the screens.
4. Confirm the action to complete the user deletion process.

STARTING PS4 ON SAFE MODE (REBUILDING DATABASE)

1. Press and hold the Power Switch for approx.. 10 seconds. The console should chime a notification sound to inform the player it is starting in Safe Mode.
2. When the PlayStation 4 make the notification sound, de-press the Power switch.
3. The PlayStation will now begin in Safe Mode.
4. Select 5th option - Rebuild Database
Note: This action scans the drive and creates a new database of all content and may take a long time depending on the type and number of data items.

TEST NETWORK CONNECTION

1. In the main menu XMB, using the controller scroll right to the Settings.
2. Scroll down to Network icon.
3. Scroll down to Test Internet Connection
4. The PlayStation 4 will now test basic network information
Now I've done all of this but still does not work
So emailed back to say still does not work .
Then they reply with
Dear ,

Thanks for replying back, please do not worry I would request you to please post this on our official forums our experts are there keeping eye on the issue will revert you with some solution.
Regards,
Anshul G.
EA Customer Experience
So here I am can anyone help please
Regards
Dave