Re: Problem

by EA_Bastian
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Original Post

Accepted Solution

Problem

★★★ Newbie
ERROR

Game disconnected: you were kicked by PunkBuster. Stated reason: PunkBuster kicked player 'HMT07tr' (for 0 minutes) ... RESTRICTION: Service Communication Failure: PnkBstrA.exe   (I get an error. What should I do?)

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Accepted Solution

Re: Problem

Community Manager (retired)

@TR-HMT07 Please try to repair your PunkBuster installation first:

  • Head to the Battlefield 4 installation folder, C:\Program Files (x86)\Origin Games\Battlefield 4 by default, then find the _Installer folder.
  • In _Installer, find and navigate into the Punkbuster folder, and from there, into the redist folder.
  • Find and run pbsvc.exe to update or repair your Punkbuster installation.

If the above folders don’t exist in your installation:

  • Head to punkbuster.com and click the Download PBSetup button, and select the option “For All Windows Games."
  • Open pbsetup.zip, then run pbsetup.exe. Accept the EULA, follow the instructions, update PunkBuster, and then click Add a Game.
  • In the drop down menu, select Battlefield 4, then Add Game, and finally, before trying to run Battlefield 4 again, Check for Updates.

If you are kicked from your game and receive the error, PunkBuster kicked player 'your name' (for 0 minutes) ... RESTRICTION: Service Communication Failure: PnkBstrA.exe),” the above steps will help resolve your issues as well.  

More information can be found on the PunkBuster Battlefield 4 page.

 

Cheers

Basti

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Message 2 of 2 (108 Views)

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Re: Problem

Community Manager (retired)

@TR-HMT07 Please try to repair your PunkBuster installation first:

  • Head to the Battlefield 4 installation folder, C:\Program Files (x86)\Origin Games\Battlefield 4 by default, then find the _Installer folder.
  • In _Installer, find and navigate into the Punkbuster folder, and from there, into the redist folder.
  • Find and run pbsvc.exe to update or repair your Punkbuster installation.

If the above folders don’t exist in your installation:

  • Head to punkbuster.com and click the Download PBSetup button, and select the option “For All Windows Games."
  • Open pbsetup.zip, then run pbsetup.exe. Accept the EULA, follow the instructions, update PunkBuster, and then click Add a Game.
  • In the drop down menu, select Battlefield 4, then Add Game, and finally, before trying to run Battlefield 4 again, Check for Updates.

If you are kicked from your game and receive the error, PunkBuster kicked player 'your name' (for 0 minutes) ... RESTRICTION: Service Communication Failure: PnkBstrA.exe),” the above steps will help resolve your issues as well.  

More information can be found on the PunkBuster Battlefield 4 page.

 

Cheers

Basti

Message 2 of 2 (109 Views)