How do i log into commander mode? ITS NOT WORKING! [ Edited ]

[a67i]

I want to log into commander mode through my ipod mini. When i sign in with my account it says I need to own the game with an active solider. I own the game and im level 18, what am I doing wrong?

[XXXO77O4906]

For this you will need to contact Origin/EA support they will gladly help you whit this problem  https://help.ea.com/en/origin go here press contact as give information press I still need help at the bottom of the page and then press start live chat and you will get a live chat whit an EA agent that will be glad to help you 

if this helps pleas give XP to my account thanks

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