Check the hidden games but note if you just bought premium it will not show up in "my games" to see it you will need to press your bf4 game icon and press "show details" or the "i" button and scroll down and you shod see it if you don't then
For this you will need to contact Origin/EA support they will gladly help you whit this problem https://help.ea.com/en/origin go here press contact as give information press I still need help at the bottom of the page and then press start live chat and you will get a live chat whit an EA agent that will be glad to help you
P.S. You will need to wait till support gets back because they are on holidays check here for more information https://help.ea.com/article/wwce-holiday-support-availability
if this helps pleas give XP to my account thanks
mark this as solution if it solves your question so others will know the answer when they come here
