Battlelog (fault) Ban

[melloish]

When I try to log in to my battlelog profiile, it says that I've been banned!? However, I done nothing 'bad'. Any suggestions on what to do?

[spitfiresiemion]

Does it say anything about ban duration? Did you perhaps get a mail about the ban?

Well, the only thing that can be done is writing an appeal to accountdisputes@ea.com. Involve as many details as possible regarding your situation. Keep in mind that it may take them a while to reply.

Also, I think that changing password and security question wouldn't hurt... just in case if you suspect that any people manage to hack their way in.

[2042isNotBF]

To add to this.....

Answers HQ cannot handle bans. They don't have access to your account - They can't look into any specific cases. All anyone can do in here is link to your options.

The following link will show you your options, including how to dispute bans:
https://help.ea.com/article/information-about-banned-or-suspended-accounts

This will tell you in detail about Battlelog rules and bans:
https://battlelog.battlefield.com/bf4/forum/threadview/2832654348586821015/

This page tells more about Punkbuster bans:
https://help.ea.com/article/punkbuster-bans-and-violations

This page is about GCC-Stream bans:
https://help.ea.com/article/i-was-banned-from-servers-by-ggc-stream-how-do-i-get-unbanned

And last, but not least, this page is about Fairfight bans:
https://help.ea.com/article/battlefield-4-ban-codes-issued-by-fairfight

In the Body of your email, please include the following information:
Information of the situation
- First and last name
- Game/Product name
- Persona's name
- Where your game or product was purchased
- Banned or Suspended
- Error/Notification Message received (if any)
- Details of your dispute

[melloish]

Don't worry guys. I've found an email in my junks (I have no idea how it got in there). 

Here is the email:

By the way, this is a joke... I haven't been on psn for 4 days... You can only laugh at this... PATHETIC     and I would not even think about asking someone's password, credit card etc. I won't even mention harassment.

Anyway, thanks for the help!

Dear gtr_martin_99,

We are contacting you to notify you that we have found your Battlefield 4 account to be in violation of our Terms of Service.

After completing an investigation of your Account, we have identified the following violation:

Harassment - Phishing 

"Hey Guys, EA decided in collaboration with DICE to start a giveaway of 10 golden battlepacks for every player so join here: "Removed link for security reasons"

Due to this violation we are suspending your account for 72 hours effective immediately.

Our penalty system is cumulative. This means that if you continue to violate our Terms of Service, the penalty applied will increase in severity and may ultimately result in permanent account closure.

It is our goal to make the gaming experience as safe, secure and enjoyable as possible for all of our players. As such, we take any violations of our Terms of Service very seriously. Please ensure that you are familiar with our Terms of Service, as repeated violations will result in suspension or account closure. Our Terms of Service can be found here:
http://tos.ea.com/legalapp/WEBTERMS/US/en/PC/

Note: If you feel you have received this suspension in error, please contact us at Accountdisputes@EA.com

Thank you for your understanding in this matter.

Yours sincerely,

Sharon

EA Terms of Service

[spitfiresiemion]

Well, that explains it. If you didn't do it, then it means that someone probably hacked into your account, so I would really recommend changing password, security question and maybe even your Origin mail if you want to go all-out. No point in writing to accountdisputes imo, not when it's just a 72-hour suspension. It's up to you though.

Ah, an better edit the link from ban reason. I doubt that anyone would be crazy enough to click it, but better safe than sorry.

[2042isNotBF]

Lock down you account....

Then read this to make sure it never happens again:
https://help.ea.com/article/how-to-maintain-account-security

Also, make sure to enable Login verification:
http://help.ea.com/en/article/origin-login-verification-information/

How to stay safe online:
http://help.ea.com/ca/article/how-to-stay-safe-online/