log into
WWW.origin.com and check your birthdate on your account as well as your PSN or Xbox account (if on console).
If you can't see any errors there speak with a game advisor who can make the right corrections:
1 Click on the following link:
https://help.ea.com/contact-us2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time (call back feature available to North America only).
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Please mark a thread as solved if a post solves your issue.EA Answers HQ Volunteer Forum Moderator
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