Re: BF4 has stopped working

by 2042isNotBF
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Original Post

BF4 has stopped working

★★ Novice

Here is the details on the error message, can anyone help with this?

Thank you

 

 

problem signature:

Problem Event Name: APPCRASH

Application Name: bf4.exe

Application Version: 1.4.2.25648

Application Timestamp: 54e3fd7a

Fault Module Name: nvwgf2umx.dll

Fault Module Version: 9.18.13.2765

Fault Module Timestamp: 52785d8f

Exception Code: c0000005

Exception Offset: 00000000004e3477

OS Version: 6.3.9600.2.0.0.768.101

Locale ID: 4105

Additional Information 1: 30db

Additional Information 2: 30db45fe711b8a51238884970c74755d

Additional Information 3: 9585

Additional Information 4: 9585a04dde7cecc09ec96117db1c6755

Read our privacy statement online:

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Message 1 of 5 (397 Views)

Re: BF4 has stopped working

Hero (Retired)

Hello

  • Try to reinstall the game.
  • Delete the configuration file settings of the game. (My Documents--folder Battlefield 4)
  • Completely remove and re-install the driver for your graphics card.
  • Check for updates your Windows.
  • Clean the system. (AdvancedSystemCare or CCleaner)
  • Try turning off antivirus.
  • Try disabling the option "Origin in the game"
  • Try to reinstall PunkBuster  Here

 

 

Good luck.

Message 2 of 5 (390 Views)

Re: BF4 has stopped working

★★ Novice

Did all that, doesn't help a bit. Since the last update the game runs bad. Actually it doesn't run at all. Crashes almost every round. Same report as the TS has as well.

 

So please, don't come up with lame tips and tricks. Hardline is out so BF4 support is down the drain. You can completely forget about that.

For me, BF4 was the last of the Battlefield Series I will ever buy. The support is utterly bad, they can't care less about the community.

 

Same thing happened with every BF game, in the beginning the game runs fine, after a while, crash after crash and no support.

Message 3 of 5 (382 Views)

Re: BF4 has stopped working

[ Edited ]
★ Novice

Same thing here.  The game plays for a few minutes and then crashes.  "Battlefield has stopped working" error box on the screen.

 

The game used to work fine, then I first noticed the problem around the beginning of March 2015

 

Error message:

 
Faulting application name: bf4.exe, version: 1.4.2.25648, time stamp: 0x54e3fd7a
Faulting module name: bf4.exe, version: 1.4.2.25648, time stamp: 0x54e3fd7a
Exception code: 0xc0000005
Fault offset: 0x0000000000bca421
Faulting process id: 0x15e4
Faulting application start time: 0x01d067656af8da11
Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe
Faulting module path: C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe
Report Id: e54fd809-d35b-11e4-82f3-74d43581eeb9

I've tried the uninstall re-install drivers, game, directx, punkbuster, C++, etc., with no luck.
 
Any help is appreciated.
Message 4 of 5 (364 Views)

Re: BF4 has stopped working

[ Edited ]
Hero (Retired)

Fault Module Name: nvwgf2umx.dll is from  direct x error doing a re install etc will do nothing as you found out. :womanfrustrated: So lets try a few things to fix this for you guys....We can try a few different things I will list them in order to do be warned its a long list but this is my old error so I do know how to kill it but it can take time. Note page file turned off on a PC can also make this error please do full post if need be and all of you do the settings I post please..

 

First kaigunner02, what you need to do is update all this to be safe..TangoRies and KwickDraw do this as well cant hurt.

 

Latest version of DirectX see this page
http://www.microsoft.com/en-ca/download/confirmation.aspx?id=35

Reinstall Microsoft C++
NOTE>>> you need to select the x64 or the x86 file depending on what architecture your computer has. To find this out, Click Start, right click on "Computer" and select "Properties". Under system type is should say "32-Bit Operating System" or "64-bit Operating System". If 32-bit operating system, download the x86 file, and if 64-bit download the x64 file.
http://www.microsoft.com/en-US/download/details.aspx?id=40784

Update your Microsoft .NET framework.
http://www.microsoft.com/en-ca/download/details.aspx?id=30653

Adobe Flash Player update
http://get.adobe.com/flashplayer/


Reboot PC 

 

Next Go download the free version of CC cleaner..

https://www.piriform.com/ccleaner

Install CC Cleaner

Now use it to clean the registry, reboot PC and check the registry one last time for any issues. If it finds any repeat steps until it finds none.

Reboot PC and test BF4

If you still have issues look at windows see steps below.....

 

Test your windows for errors as a clean windows install does not always make a stable windows.

NOTE: Running SFC does not guarantee the crash will not happen, but it will ensure it is not because a windows Dll or file is corrupted in windows.

This works in all windows O/S vista Win7, Win8 and Win8.1 windows system file checker :] Copy and past this to note pad and put it on your desktop. As open programs can give you errors when you run this.

sfc /scannow, ever hear of it if not your going to love this, it will inspect all the important windows files as well as the windows DLL files. If windows system file checker finds any issues with the windows files and windows DLL files it will replace them / try to fix them. This little tool as well as the event viewer on a PC saved me and fully helped me fix my BF4 issues as well as saved me many a format since I found it. This is the best toy they ever put in windows :womanvery-happy:

-For win7 go to start/ bottom left screen / windows globe .. Right click in search type cmd and right click cmd pick run as administrator.
-For win 8.1 right mouse click start bottom left of screen / windows box and pick command prompt administrator.

1-Open administrator command prompt and close web pages and programs like Origin, Steam etc.

2-Type or copy and paste in sfc /scannow and hit enter, This takes 5 min to 15 min SSD vs HD

3-This can go one of a few ways ..... no errors ... it fixed some errors ..... could not fix all errors...... does not finish checking and errors out ....... and the last one could not fix errors at all :/

4-After its done REBOOT PC and Run sfc /scannow again even if you had no errors the first time or had errors, could not fix run sfc /scannow again and when its done a second time reboot. You need to do this a and get no errors 2 x in a row ...

5-So if you ran it 2x and no errors your safe you can stop. If you had errors first time but not the second then run sfc /scannow again and when its done reboot. You need to get could not find any errors 2 x to be safe. If it still finds errors try and run it a few more times until it finds no errors 2x AND ALWAYS REBOOT BETWEEN RUNNING sfc /scannow

6-If you get a message indicating that it can not be repaired and you ran sfc /scannow more then 3x in a row on win vista or 7 mm you need a format or try repair win 7 :/ But after format or repair and all updates are done run sfc /scannow to make sure your windows is stable same deal 2x error free reboot between them.

NOTE-If your O/S is Win8 or Win 8,1 then you can run the next few command lines in administrator command prompt. Sadly this does not work for win vista or 7 :/ Note: After you run each command line Reboot PC.

This next part of windows scans is only for windows 8 & windows 8.1

Reboot PC after you run each command line and close programs and web pages.

And same deal as above run command prompt administrator.

1-This command line will scan the health of your PC:
dism.exe /online /cleanup-image /scanhealth

2-This command line will restore the health of your PC and you don't lose anything on your PC :
dism.exe /online /cleanup-image /restorehealth

Note: If you get errors with the two command lines above and it cant be fixed with second command line and if you are on windows 8.1. Then use third command line but be warned it could take up to two hrs to fix your PC but it will save you a format. I had a friend test this on a PC with errors when it could not be fixed with second command line. :womanvery-happy:

This next part of windows scans is only for windows 8.1 : Credit goes to CptBigoso for finding this..

And same deal as above run command prompt administrator.

1-If restore heath gave you errors then you can always try this command line:

dism /online /cleanup-image /startcomponentcleanup

2-If you get Error 0x800F081F with the restore health scan then run this command line. After you reboot your PC then run third command line to be sure your windows is fully stable.

Dism.exe /Online /Cleanup-Image /AnalyzeComponentStore

 

Still have BF4 stopped working see steps below ....

 

Next most times not always but most times this error is from the video card driver so try this and use cc cleaner on registry when done steps again...

 

Video Card drivers and doing a clean install.Credit goes to aT1C for his steps

Note.. with the video card driver it installs so much junk :womanfrustrated: and some of it just makes issues so if you want it this is how I do my driver now as I have my BF fully stable and I want to keep it this way .

First I only install two things from it 1- Graphics Driver 2- PhysX System they can keep the rest :womanlol: See steps below.

This is how you do a clean graphic driver clean install:Credit goes to aT1C for his steps
Start by downloading your graphic card drivers from here,


AMD; http://support.amd.com/en-us/download
NVidia; http://www.nvidia.com/Download/index.aspx?lang=en-us

Download the one you have and save it on desktop, you are going to need it!
After downloading the video card driver follow these instructions to the letter,

1- press windows button,

2- right click my computer,

3- press property’s, you will get a new window here.

4- in the new window click device manger on your left side of the screen, you will get another new window here,

5- you will see in the latest window a list of devices you have in your computer, click on the arrow beside Display driver and a small fall down menu will show you what kind of graphic card you have.

6- left click on your (graphic card name) so it’s highlighted in blue,

7- right click (graphic card name) and press property’s, you will get a new small window here,

8- in the new small window click on Drivers, you will see the name between the tabs,

9- in the driver menu click on uninstall, you will now get a really small window that ask you if you’re really sure that you want to uninstall you’re graphic card drivers,

10- click ok,

11- after you have uninstall you’re drivers restart you’re computer,

12- after you have started up your computer, click on your graphic card install file,

13- follow the instructions of your graphic card installer, Pick Custom / Advanced and only check off for Nvidia 1- Graphics Driver 2- PhysX System and for AMD card only check off display driver and catalyst control center.

14- when you have Install your graphic card drivers, restart / Reboot your computer,

15- you’re done.

 

Settings all of you need to have done.....

 

Run the game as Administrator:
Go to the Origin games folder (C:\Program Files (x64)\Origin Games\Battlefield 4) and find Bf4.exe. Right click it and go to PROPERTIES, then COMPATIBILITY and check the box next to RUN THIS PROGRAM AS ADMINISTRATOR.
Do the same with BF4_x86.exe as well.

Run Origin as Administrator:
Go to C:\Program Files (x86)\Origin and right click on Origin.exe and go to properties. Then go to compatibility tab and check the box next to RUN AS ADMIN.

Disable Origin in game:
In Origin - Application settings - Origin in Game - disable Origin in game

Origin Cloud Storage turn it off
Origin, settings, General

Make Sure BF4 is set to 64bit if your windows is 64bit
1- open origin and go to My Games
2-Right click BF4 and go to Game Properties
3-Under when launching this game set it to x64 and check off disable origin in game.
4- Hit apply REBOOT your PC and then test your BF4

Reboot PC test BF4

If you still crash see information below....

Try a clean boot : run a Clean Boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/
This should ensure that no programs are interfering in the background.

Below are programs known to make issues in BF4

Disable Mantle if you have it and try Direct X, Turn OFF Anti-Aliasing Deferred in video card settings in game. If you have page file turned off then turn it back on as this can make errors even with 32gigs ram.

Others have said if they uninstall MSI Afterburner issues / crashing is stopped. So if you have this installed remove program and test BF4. Also look at other programs as Asus Game First Service, Razer synapse, Razer Cortex, Qualcomm Killer Service , Fraps, EVGA Precision, Geforce experience, be sure to turn off the streaming function that is enabled by default ,Raptr, RivaTuner , ASRock eXtreme Tuner, Steam, Skype, aero ,Overwolf extra program in teamspeak and xfire are known to make issues as well. And I am sure more programs not in my list yet turn one off at a time and test BF4.

Uninstall the HD Audio Driver from the video card driver install add/remove programs. This silly thing makes issues in BF4 for some. Reboot then repair BF4 to be safe.


If all this fails to fix it then try this...

C:\Users\your PC Name\Documents\Battlefield 4

BF4 folder in my documents holds game configs and screen shots even if BF4 is installed on different drive. When you uninstall BF4 it does NOT remove this folder. So when you install the game again you can still have the same issues. Even if its not a new install it is still worth trying as the game cfg could be mucked up.

1- Go to my Documents and remove BF4 folder place it on your Desktop for now.
2- Be warned you do have to set up your in game settings again.
3-Repair BF4
4- When done go test your game. If it fails reboot your PC and run repair game again and test BF4.

Message 5 of 5 (352 Views)