Account Banned (Have not played in about a year)

[odoyle7]

Hello,

Just as the title states I tried to play Battlefield 4 for the first time in a long time.  And when I logged into Battlelog it simply stated my account has been banned.  I have no idea what is going on, or what could have prompted this to happen.  But I am wondering if someone else had the same issue as well before?  I sent them an email, but I know this is a mistake and wondering if this is something that a Mod on here can quickly reach out and resolve.  Or able to pinpoint what the issue could have been to flag my account this way.  Any help would be greatly appreciated.

[2042isNotBF · Accepted solution]

@odoyle7 Read this fully if your account was hacked in the last bit and it says this....You have been banned from Battlelog. If you believe this was done in error, please contact Customer Services..... then the last part is for you I hope this is some help.

Answers HQ cannot handle bans. They don't have access to your account - They can't look into any specific cases. All anyone can do in here is link to your options.

If your feed / profile phot o / Presentation is "Hidden By The Battlelog Administrators" You can post in the following thread to request it to be unhidden. Please remove anything that may violate the terms and service before posting as it will just remain hidden for a tos violation.Please see this link...
http://battlelog.battlefield.com/bf4/forum/threadview/2979150493815320934/

The following link will show you your options, including how to dispute bans:
https://help.ea.com/article/information-about-banned-or-suspended-accounts

Battlelog rules and bans:
https://battlelog.battlefield.com/bf4/forum/threadview/2832654348586821015/

Punkbuster bans:
https://help.ea.com/article/punkbuster-bans-and-violations

GCC-Stream bans:
https://help.ea.com/article/i-was-banned-from-servers-by-ggc-stream-how-do-i-get-unbanned

Fairfight bans:
https://help.ea.com/article/battlefield-4-ban-codes-issued-by-fairfight

In the Body of your email, please include the following information:
- Information of the situation
- First and last name
- Game/Product name
- Persona's name
- Where your game or product was purchased
- Banned or Suspended
- Error/Notification Message received (if any)
- Details of your dispute

Please Note: It does take time for a ban appeal to go though some longer then others. Do not spam them with emails state your case one time. Then let them contact you back once they have made a decision on your ban.

For anyone who got this on Battlelog..."You have been banned from Battlelog. If you believe this was done in error, please contact Customer Services". Then please do this...

Follow the Steps to contacting an EA Game Adviser to fix this :

1 Click here to go to the EA contact page. http://help.ea.com/en/

Note: Top left pick your Country :]

2 Select your game and platform, Then click next.
3 Select a topic and write about your problem.
4 Click next and select your preferred contact method.
5 Ask for a callback if you can as it is fast when I used it.

Or use this

You can contact EA here: http://help.ea.com/en/contact-us/

http://help.ea.com/ca/article/welcome-to-the-new-and-improved-ea-help-center/#contact

http://help.ea.com/en/article/how-to-contact-ea-help-about-fraudulent-charges/

The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.

[odoyle7]

As well,

I have had this account for as long as I can remember.  Back since the first Battlefield Bad Company came out, so again any help would be greatly appreciated.

[2042isNotBF · Accepted solution]

@odoyle7 Read this fully if your account was hacked in the last bit and it says this....You have been banned from Battlelog. If you believe this was done in error, please contact Customer Services..... then the last part is for you I hope this is some help.

Answers HQ cannot handle bans. They don't have access to your account - They can't look into any specific cases. All anyone can do in here is link to your options.

If your feed / profile phot o / Presentation is "Hidden By The Battlelog Administrators" You can post in the following thread to request it to be unhidden. Please remove anything that may violate the terms and service before posting as it will just remain hidden for a tos violation.Please see this link...
http://battlelog.battlefield.com/bf4/forum/threadview/2979150493815320934/

The following link will show you your options, including how to dispute bans:
https://help.ea.com/article/information-about-banned-or-suspended-accounts

Battlelog rules and bans:
https://battlelog.battlefield.com/bf4/forum/threadview/2832654348586821015/

Punkbuster bans:
https://help.ea.com/article/punkbuster-bans-and-violations

GCC-Stream bans:
https://help.ea.com/article/i-was-banned-from-servers-by-ggc-stream-how-do-i-get-unbanned

Fairfight bans:
https://help.ea.com/article/battlefield-4-ban-codes-issued-by-fairfight

In the Body of your email, please include the following information:
- Information of the situation
- First and last name
- Game/Product name
- Persona's name
- Where your game or product was purchased
- Banned or Suspended
- Error/Notification Message received (if any)
- Details of your dispute

Please Note: It does take time for a ban appeal to go though some longer then others. Do not spam them with emails state your case one time. Then let them contact you back once they have made a decision on your ban.

For anyone who got this on Battlelog..."You have been banned from Battlelog. If you believe this was done in error, please contact Customer Services". Then please do this...

Follow the Steps to contacting an EA Game Adviser to fix this :

1 Click here to go to the EA contact page. http://help.ea.com/en/

Note: Top left pick your Country :]

2 Select your game and platform, Then click next.
3 Select a topic and write about your problem.
4 Click next and select your preferred contact method.
5 Ask for a callback if you can as it is fast when I used it.

Or use this

You can contact EA here: http://help.ea.com/en/contact-us/

http://help.ea.com/ca/article/welcome-to-the-new-and-improved-ea-help-center/#contact

http://help.ea.com/en/article/how-to-contact-ea-help-about-fraudulent-charges/

The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.