I paid money ,but I can't see order in 'origin.com' but can see that in 'EA'. [ Edited ]

[cnskyhsu]

Order Date: 9/26/2012
Order: 15605*****3

when I enter to order history in origin,it's display:

  ORDER HISTORY

No orders to display.

what's wrong? and i bought this 10 days ago.why always keep like this?where is my game?I paid the money!

Order Date: 9/26/2012
Order: 15605*****3

Order Total: 49.99AUD
Status: Order Submitted
Payment Information: MasterCard

THE STATUS ALWAYS KEEP :Order Submitted

WHY???????????????????????    

I was ask for bank,they said they can't cancel,because the money is gone to Origin now~

[LiBever · Accepted solution]

hey

dont post your order numbers or your name and email address its not safe For everything account/serial code related, you need to contact Customer Support.

They can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.

If the Live Chat option is not active for you, choose US as your country.

[LiBever · Accepted solution]

hey

dont post your order numbers or your name and email address its not safe For everything account/serial code related, you need to contact Customer Support.

They can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.

If the Live Chat option is not active for you, choose US as your country.