PC Blue Screen from opening new EA App

by PappaFost
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Original Post

PC Blue Screen from opening new EA App

★★ Novice

Hi, I have reliably been getting a Blue Screen of Death when opening the new EA app on my desktop PC. 

 

Blue screen error : 

 

Stop code : IRQL not less or equal

What failed : ntoskrnl.exe

 

Titanfall2 and Apex Legends are installed, but launching them from the EA app causes frequent blue screens.  Apex Legends is rock solid from Steam, but I want to try to troubleshoot this issue.  All steam games have been rock solid, but loading anything from EA from PC game pass seems to load the EA app helper app which I believe is the problem.  It's going to make it impossible to play any EA games in the future.  

 

This is a fresh Win11 installation with updated manufacturer drivers.  

 

Windows 11 Pro 22H2

16 GB RAM

Video Card, Nvidia RTX 3070 TI

Intel Core i5 10600K

Asus TUF Gaming z490-Plus Motherboard

Corsair 850W power supply

System Drive, WD 1TB SN750m.2 SSD

 

Please see the attached DxDiag file.

Message 1 of 4 (1,499 Views)

Re: PC Blue Screen from opening new EA App

★★ Novice

Hi, anyone else getting a blue screen from opening the EA app?

Message 2 of 4 (1,450 Views)

Re: PC Blue Screen from opening new EA App

★ Guide
@PappaFost Hello.
I have the same problem but with Windows 10 pro 22H2.
That didn't happen to me with "origin" and I'm still playing the same games.
Message 3 of 4 (1,226 Views)

Re: PC Blue Screen from opening new EA App

★★★ Newbie
Message 4 of 4 (550 Views)