Missing coins - Coins wiped [ Edited ]

[cadetate002]

I spent 400$ in the past 2 weeks in UT on madden and then I got on one day and 1.2 million coins was gone. They said I was coin distributing and I never did it and now I’m not getting any response!!

(CM: Edited to update thread title to match issue)

[EA_Lanna · Accepted solution]

Hi @cadetate002, 

We are unable to review or change an account action here on the forums or through the typical live support channels. If you feel an action was placed on the account incorrectly, you'll need to reach out to our Terms of Service (ToS) team using these steps. The ToS team will review that situation and reach back out to you via email once that investigation is complete, thanks. 

- EA_Lanna

[EA_Lanna · Accepted solution]

Hi @cadetate002, 

We are unable to review or change an account action here on the forums or through the typical live support channels. If you feel an action was placed on the account incorrectly, you'll need to reach out to our Terms of Service (ToS) team using these steps. The ToS team will review that situation and reach back out to you via email once that investigation is complete, thanks. 

- EA_Lanna

[HuffNPuff5104]

It's time for you guys to step in and do something.  TOS is a * joke and destroying MUT!  My coins were wiped for selling Elway and using Madden 23 companion!  And everytime I contact them via phone call/email(6x), Twitter and Facebook all I get is automated response around 4am so I can't immediately reply!  There are 100s of ppl with the same problem as uve copies and pasted this same response to them!  Wake up and do your * jobs!!!!

[Rundemova]

I've sp3nd thousands and and blocked both accounts . I guess that's how they treat customers that soend money on them . Last year for me for madden for sure . And if they sue them like fortnite is doing . I have the bank statements to prove it 

[9887889]

I pulled the Ltd last night and had left him on the auction over night and when I got on today I didn’t get my coins but he had sold 

[9887889]

I pulled the Ltd last night and had left him on the auction over night and when I got on today I didn’t get my coins but he had sold and I’m missing my gold strategy cards let it rip and man to man 

[Farqusly]

Wiped my 2 mil after opening one pro star

[FredA2378]

Did you ever get a response? I had over 5 million and it was wiped. I've never ever done anything illegal. I reached out twice and the days they investigated and won't overturn the decision. They still won't tell me what I did though. I'm so angry

[nicksmillo]

I have the same problema. I need a solution. Please

[JnJthebest]

I had like 2 mill and they all got wiped