Madden 24 Pre-order rewards missing

[lobatos21]

Has anyone's pre-order rewards been mising? Im in Ps5 and mine are missing as of Monday, August 14, 8:00 west coast time

[EA_Kent · Accepted solution]

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Marking as solution just for visibility. We're still working on fixing the issues with missing pre-order bonuses on some platforms. 

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Hey everyone, 

I just wanted to clear up a couple things here real quick!

Game progress doesn't transfer between the PS4 and PS5 versions of the game. Your progress, items, currency, etc. is unique to each platform, so what you spend or earn on PS4 doesn't carry over to PS5 (or vice versa). For more info on this check out the FAQ on our Dual Entitlement article for Madden NFL 24. 

That said, you are supposed to get your pre-order bonuses on both platforms. We're actually working on fixing an issue that's preventing the bonuses from showing up on both PS4 and PS5 like they should. For more info and updates keep an eye out on this thread on the @MaddenNFLDirect Twitter: 

Thanks for being patient while we're working on getting this fixed! 

[raffydeverss]

I haven't received any of the content I should have for the deluxe edition or for pre-ordering.

[timmyx08]

Should my packs on PS4 version be on PS5 as well?

Like I'm freaking out. 

[jarlaxel]

Last year I didn't get this stuff until the official start date and not the early start 

[jinksyvenom]

I got the new madden. Madden 24 obviously and i preordered the deluxe edition and i logged in and i didnt have any of the preorder packs i preordered it before the aka prome went away to get sauce or jjettas and now i dont hav eeither please help

[shogunttvyt]

I preordered the deluxe edition of the game and I never Received any of my preorder bonuses outside of the “early access” not mut points , hall of fame player nothing

[LVK35]

@lobatos21 I pre-ordered the deluxe edition as well and my rewards are missing.

[Nola_Globbers]

I didn’t receive my preorder stuff either and it also says I’m not subscribed too ea play when I am 

[cl1lee]

I’m currently having this problem, I tried close the game and reopen I’m still having trouble, im about to reset my ps5 to see if it makes any difference 

[TheoWarnken]

mine is also missing