Lost all legends, skins, progress, everything

[9uot5a8pl3az]

I recently reinstalled Apex to play with some friends and when I load into the game I see that everything on my account has been reset but some of the timed badges and the cosmetics from the Octane Edition that I had bought, please help me get my stuff back or give some sort of compensation so I can get the legends I had unlocked again without having to spend forever grinding the game. Screenshot attached showing that I have the cosmetics and badges from 2021 but all progress and unlocks have been reset.

[OldTreeCreeper · Accepted solution]

@9uot5a8pl3az 

The EA staff who work on AHQ cannot help you with account-related issues.

If everything is the same, It sounds like you need to contact EA directly to get help with this one. But it may be a bit late in the day to hope for restoration. 

You can contact EA help by:

Create a new case
https://help.ea.com/en/contact-us/

Twitter
https://twitter.com/EAHelp/

Facebook
https://m.facebook.com/EAHelpHub/

[OldTreeCreeper]

@9uot5a8pl3az are you using the same platform now, along with the same account and email as 2021?

[9uot5a8pl3az]

I am 90% sure I am on the same account, especially since I have my Octane Edition items, but I am installing Apex on a different account that I have to check it which will be done by tomorrow just in case though that other account has 0 hours on Apex. And it was definitely on the same platform

[OldTreeCreeper · Accepted solution]

@9uot5a8pl3az 

The EA staff who work on AHQ cannot help you with account-related issues.

If everything is the same, It sounds like you need to contact EA directly to get help with this one. But it may be a bit late in the day to hope for restoration. 

You can contact EA help by:

Create a new case
https://help.ea.com/en/contact-us/

Twitter
https://twitter.com/EAHelp/

Facebook
https://m.facebook.com/EAHelpHub/

[9uot5a8pl3az]

Alright, I will give that a try