All my legends are locked and I’m missing all the content I previously had?

[bobicatxd]

Decided to install apex again after not playing for a couple of months. Opened the game to see that All my unlocked legends are locked and I’m missing all the content for the legends (badges, trackers, skins, sprays, emotes etc) What’s the deal?

[bobicatxd · Accepted solution]

Hey Mako, I logged on and got 65 apex packs and also over 60k Legend Tokens and 2000 apex coins. I guess someone from EA gave it to me? I’m fine with that. More than happy haha . 

[EA_Mako]

Hey @bobicatxd,

Had you played on or linked any other accounts previously? I'm not actually showing this particular account had added Apex in the past.

Were there any other emails or logins you may have used earlier? 

[bobicatxd]

No I’ve always only had one account, and weirdly when I logged on I had 2000 Apex Coins and I still had my Bloodhound bundle that I bought but I am missing the content from it. Like When I hover over the locked characters I’ve had I still see that I’ve had kills with these legends. 

[bobicatxd]

Also I had some problems with FIFA 22 previously and I accidentally unlinked my account or something but I got it fixed i think?

[THiccboi4231]

ur unlucky u cant get it back it happened to me 1 time and people at ea don't even care

[bobicatxd]

Yeah well, atleast on the bright side I didn’t lose my progression, just the legends and cosmetics but oh well. It is what it is 

[EA_Mako]

Hey @bobicatxd,

If you had unlinked an account in the past, that can cause ongoing issues with content unlocks on the account, as outlined here.

The best thing to do would be to reach out to support so they can check over the account and be sure it was correctly re-linked as best as possible.

[bobicatxd · Accepted solution]

Hey Mako, I logged on and got 65 apex packs and also over 60k Legend Tokens and 2000 apex coins. I guess someone from EA gave it to me? I’m fine with that. More than happy haha . 

[EA_Mako]

Thanks for the update @bobicatxd! 

Glad to hear you've had this corrected on the side of your legend unlocks and cosmetics as well. Enjoy the new season! 

[bobicatxd]

You too Mako, have a nice day/evening