sims4 cannot launch after update

[caitlinpf]

Origin installed the update tonight and when it was done I hit play and received the following errors through Origin:

1) "ActivationUI.exe - System Error

    The code execution cannot proceed because MSVCP100.dll was not found. Reinstalling the program may fix this problem."

2) "ActivationUI.exe - System Error

    The code execution cannot proceed because MSVCR100.dll was not found. Reinstalling the program may fix this problem."

And this one when I try to open it through the Sims 4 shortcut:

1) "TS4.exe - System Error

    The code execution cannot proceed because MSVCP100.dll was not found. Reinstalling the program may fix this problem."

2) "TS4.exe - System Error

    The code execution cannot proceed because MSVCR100.dll was not found. Reinstalling the program may fix this problem."

Any ideas what may be causing this issue and/or how I can fix it? 

Thank you!

[crinrict · Accepted solution]

@caitlinpf

Sounds like an issue with the Visual C++ Redistributables.

Try the suggestions here: https://help.ea.com/en-us/help/origin/origin/your-vc-runtime-package-has-not-installed-correctly-err...

@leenysims

Try deleting your Origin Cache files: http://crinrict.com/blog/2014/09/delete-origin-cache-files.html

[leenysims]

Aghhh! Me too, I can't open my game. It says the game update was installed but I can't click play and the tile is greyed out. 

[crinrict · Accepted solution]

@caitlinpf

Sounds like an issue with the Visual C++ Redistributables.

Try the suggestions here: https://help.ea.com/en-us/help/origin/origin/your-vc-runtime-package-has-not-installed-correctly-err...

@leenysims

Try deleting your Origin Cache files: http://crinrict.com/blog/2014/09/delete-origin-cache-files.html

[leenysims]

Thanks for your help. I took my cc out of the game and now it is playable. Now I have to sort through my 800+ cc files. 

[caitlinpf]

Thank you so much, it's running perfectly again!

[TheGirlOnFire27]

Thank you so much it worked!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[TheGirlOnFire27]

Lol I have 384 Its gonna take me forever 

[EA_Lanna]

Excellent news @TheGirlOnFire27, thanks for letting us know. If you get a moment, drop some XP on the post that helped. I'm sure the poster would appreciate it.

Locking thread here to limit necroposting.