February - last edited Saturday
This thread is to inform you of the current status of the gallery and also to give you some tips you can try if you can't access the gallery although it's supposed to be online.
If you continue to have issues, please create a new thread.
Where to check for Info on scheduled maintenance
The InGame Gallery is currently: ONLINE
The Website Gallery is currently: ONLINE
Where to Check for Info for scheduled Maintenance
Scheduled Maintenance is usually announced on Twitter, in the official Sims Forum and on AHQ
If you have issues despite the gallery being online, please try the following steps before posting. If there's a current known issue, there's nothing you need to do unless someone requests information (Please see Current Status). No amount of troubleshooting will make the game go online cause it's an issue on EA's side.
I don't have the gallery at all. All I see is the library
There are three reasons why you don't have access to the Gallery at all (no icon for it). In two cases there's nothing you can do about it. The Gallery doesn't work with those two versions. For the thread, check your options and adjust your settings.
I can't connect to the Gallery
There are several causes for this
Further Suggestions by SimQARobo
See post below
My Uploads aren't showing in the Gallery
Sometimes it takes a moment for them to show up so please be patient. If you used Custom Content on your Sim/House, make sure to tick the include custom content on the left-hand side.
All Gallery items show as Red X instead of a picture
This issue is related to a Antivirus program blocking access to the user folder. Please use this thread if you need help on solving this: Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)
All failed
I have no further suggestions at this point. Maybe contact support to see if they have other suggestions.
When posting it's good to provide your Internet provider and country. Maybe there's a pattern
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
December 2020
Hello @SweFilBookworm
Here are some other things to try:
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Try these steps first to clear up any problems you may have when connecting to an EA game.
Troubleshoot and test your connectionReset, update, or link your account information.
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