Re: Gamepass and EA account linking

by EA_Leeuw
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Original Post

Re: "You don't have access" Error in EA app - April/May 2024

★★★ Newbie

I tried this hours ago and it doesnt helped. So i uninstalled sw:js and now i cant download it agian... allready tried to relog and download afterwards, still the same...

Message 91 of 236 (2,191 Views)

Re: "You don't have access" Error in EA app - April/May 2024

★★★★★ Newbie

In theory, they fixed the problem, let's continue grinding!

Message 92 of 236 (2,181 Views)

Re: "You don't have access" Error in EA app - April/May 2024

★★★ Newbie

Ok, after relogging for the 50th time today, the download starts NOW. Next time i uninstall something i will check this forum...

Message 93 of 236 (2,141 Views)

Re: Gamepass and EA account linking

★★★ Newbie

Thanks all;  including prompt response from EA !  The problem fixed by EA for me.  I just restart XBOX App this morning and play EA games.  EA play app was launched and automatically rescanned the games installed and they are available now.

Message 94 of 236 (2,106 Views)

Re: Gamepass and EA account linking

[ Edited ]
Community Manager

RESOLVED Outage Apr. 30 - May 1, 2024. "You Don't Have Access" Error in EA app.

 

Hi everyone,

 

Thanks for your reports.

 

Our teams have shared that the services are showing signs of recovery. This should mean that the "You don't have access" error when trying to launch games through EA Play (Pro) for PC EA app, Xbox Game Pass Ultimate x EA Play (XGPU), or games bought via PC EA app, Steam, or Epic, has been fixed.

 

Could you please try logging out of the EA app and Xbox app for PC, closing it, then logging back in to see if the games appear and launch without errors? If not, give an EA app App Recovery (👈 it's a hyperlink) a shot and try again.

 

Let us know how it goes.

 

Thank you.

If you're still having trouble, reply here and include the following info:

IMPORTANT: Please share an EA app Error Reporter ID here in the thread:

 

IMPORTANT: How do you own the game (via EA app, Steam, Epic, EA Play, XGPU, etc.):

 

Are you playing on a Windows PC or Mac:

If Windows, what Windows version are you using (click here on how to see this):

 

If Mac, what version of macOS are you using (click here on how to see this):

 

Timestamp when the issue first occurred (date/time):

 

What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!

EA_LeeuwAHQ

For the English Answers HQ forums:
  • Having trouble with your EA account? Post on the EA Services – General Questions board, NOT the EA app boards.
  • Want to chat about the EA app, share feedback, report bugs, or get help with technical issues? Head over here.
Message 95 of 236 (5,296 Views)

Re: Gamepass and EA account linking

★★★ Newbie

 they fixed the problem

Message 96 of 236 (2,000 Views)

Re: Gamepass and EA account linking

★★ Novice

Thanks. It is fixed!

Message 97 of 236 (1,900 Views)

Re: Gamepass and EA account linking

★★★ Newbie

Reporter ID: cb0332c9-d56f-44c3-b1c5-1d160d343383

 

I own the game through Steam

 

I play on PC, Windows 11

 

Noticed the error 2nd May 2024, 10.30pm GMT

 

EA App version: 13.188.0.5701 (82543-094e4ca80c)

Message 98 of 236 (1,607 Views)

Re: Gamepass and EA account linking

★★★ Novice

still saying i down my game today lol

Message 99 of 236 (1,532 Views)

Re: Gamepass and EA account linking

★★ Novice

It's still not fixed for me.  I logged in and out of both apps, but that didn't change anything.

 

I'm using Windows 11.  The first time I noticed the problem was on May 1st.  My EA App version is 13.188.0.5701.

 

My EA App Error Reporter ID is 58e39153-743c-4c55-ab07-e30c665f496c.

Message 100 of 236 (1,274 Views)

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