May
I tried this hours ago and it doesnt helped. So i uninstalled sw:js and now i cant download it agian... allready tried to relog and download afterwards, still the same...
May
In theory, they fixed the problem, let's continue grinding!
May
Ok, after relogging for the 50th time today, the download starts NOW. Next time i uninstall something i will check this forum...
May
Thanks all; including prompt response from EA ! The problem fixed by EA for me. I just restart XBOX App this morning and play EA games. EA play app was launched and automatically rescanned the games installed and they are available now.
May - last edited May
RESOLVED Outage Apr. 30 - May 1, 2024. "You Don't Have Access" Error in EA app.
Hi everyone,
Thanks for your reports.
Our teams have shared that the services are showing signs of recovery. This should mean that the "You don't have access" error when trying to launch games through EA Play (Pro) for PC EA app, Xbox Game Pass Ultimate x EA Play (XGPU), or games bought via PC EA app, Steam, or Epic, has been fixed.
Could you please try logging out of the EA app and Xbox app for PC, closing it, then logging back in to see if the games appear and launch without errors? If not, give an EA app App Recovery (👈 it's a hyperlink) a shot and try again.
Let us know how it goes.
Thank you.
If you're still having trouble, reply here and include the following info:
IMPORTANT: Please share an EA app Error Reporter ID here in the thread:
IMPORTANT: How do you own the game (via EA app, Steam, Epic, EA Play, XGPU, etc.):
Are you playing on a Windows PC or Mac:
If Windows, what Windows version are you using (click here on how to see this):
If Mac, what version of macOS are you using (click here on how to see this):
Timestamp when the issue first occurred (date/time):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
May
they fixed the problem
May
Thanks. It is fixed!
May
Reporter ID: cb0332c9-d56f-44c3-b1c5-1d160d343383
I own the game through Steam
I play on PC, Windows 11
Noticed the error 2nd May 2024, 10.30pm GMT
EA App version: 13.188.0.5701 (82543-094e4ca80c)
May
still saying i down my game today lol
May
It's still not fixed for me. I logged in and out of both apps, but that didn't change anything.
I'm using Windows 11. The first time I noticed the problem was on May 1st. My EA App version is 13.188.0.5701.
My EA App Error Reporter ID is 58e39153-743c-4c55-ab07-e30c665f496c.
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