CAS, Build mode, live mode camera being weird

[Bluebellflora]

@celosiiaJ

Ok, thanks for clarifying. If you find a fix please make sure to post here so others can see what worked for you.

[celosiiaJ]

@Bluebellflora 

Thank you for replying to my posts and trying to help me with this issue! Here are some other things I tried that did not work:

- Disabled all my packs, and started up a completely new Sims 4 without any of my previous data. 

- Messed around with my mouse settings, along with the Sims 4 settings to see if any change would fix the issue.

Hopefully there is an update in the future that fixes this problem. 

[SimQARobo]

Hello.

Is anyone still seeing this issue (with an empty Mods folder and macOS up-to-date)?

[ahzidahakah]

I am. I just repaired game files, reset the game (fresh files), rebooted MacBook Pro 15 2017, tried with a new mouse, tried with no mouse (touchpad only) and still having issues. Only thing that makes a difference is changing from Retina display to unchecking Retina display - with checked the camera will turn only to the right and will drag Sim features in CAS but only up (so can only make eyebrows go up, nose, chest size, etc. Can't go down), without it checked it won't turn at all or "drag" features in CAS mode when editing a Sim.

[Bluebellflora]

@ahzidahakah

Which specific macOS version?

[celosiiaJ]

I am a previous poster in this thread, and as of today, this issue still occurs. Even with my mods folder empty and an up-to-date macOS, the camera glitching unfortunately continues. 

[SimQARobo]

Hello @celosiiaJ @ahzidahakah 

Could you send me a direct message with this file?

\Documents\Electronic Arts\The Sims 4\Config.log

Also, if you could share a video of the issue occurring, that may be helpful for the team as well.

[celosiiaJ]

Yes, I'm willing to do that, however I'm not exactly sure how to send the file via direct message. Is there any guide/tutorial that I can read?

Also, just for clarification, would you like me to the video to sent via direct message as well, or would you like for it to be uploaded in a post like this?

[EA_Cade]

Hey @celosiiaJ 

To send a DM to @SimQARobo you can simply click this link or hover over the avatar of the person you wish to DM and then click Send Message. 

For best practices on sending files there is a pinned thread in the Bug Reports section here that has more information.

Please let me know how you get on   

[celosiiaJ]

Thank you @EA_Cade for those helpful links! I sent a direct message containing the file to @SimQARobo a couple of minutes ago.

I also decided to just include the video of the issue in this post so people in the community can see what I'm referring to in my previous posts. Sorry for the slightly poor quality, I had to make the file smaller so it could be uploaded.

If there are any problems regarding viewing the video, please let me know!

Edit: Lol I just realized how small the video is in the post. If you want a closer look I can send it in a direct message.