November 2019 - last edited December 2020 by Bluebellflora
I have a Mac OS X El Capitan and after the mandatory November 2019 update, my Sims 4 game is glitching and freezing. I just downloaded University and can't play. t freezes and just stops and I can't do anything to get out of it. I just have to turn my whole computer off using the power button. Anyone else having this issue? Any way to fix it?
I waited on here for 30+ minutes to chat with tech support and no one answered me and then it "reconnected", but never actually did and just kicked me out. I'm getting super frustrated!
Solved! Go to Solution.
April 2020
November 2019 - last edited November 2019
having problems with MAC OS X EL CAPITAN
my game loads but it has a weird green tint on all of my sims and when i try to load a household and click on the sims house to load in game it freezes my entire laptop and i have to do a hard reset to turn it back on??
specs are
MacBook Pro (Retina, 15-inch, Mid 2015)
Processor:
2.5 GHz Intel Core i7
Memory:
6 GB 1600 MHz DDR3
Graphics:
Intel Iris Pro 1536 MB
and i have 90 GBs of free space left if that helps.my game worked perfectly up until i updated it with the new patch and i preordered university can anyone help me fix this???
November 2019
November 2019
November 2019
November 2019
November 2019
November 2019
I updated my computer to Mac OS Sierra 10.12 and my game seems to be running again I can load a household and I have been playing for about 10 minutes now I still have everything on the lowest setting in full screen mode just to be safe but this really helped now I can finally play university thank you so much 😊
November 2019
@Tourin12 Please post the full specs of your Mac, as described here:
November 2019
OS X El capitan
Version 10.11.6
MacBook Pro (Retina, 15-inch, Mid 2015)
Processor 2.5 GHz Intel Core i7
Memory 16 GB 1600 MHz DDR3
Startup Disk Macintosh HD
Graphics Intel Iris Pro 1536 MB