Cant get game key to make spore account from Steam purchase

[TeaRex14]

I have been desperately trying to contact EA support to help me get a game key in order to link my steam purchase of spore tom my account. Ive follow the guide https://help.ea.com/in/help/account/how-to-provide-proof-of-purchase/ but they keep claiming my screenshots are invalid and re-linking me to the guide. They don't tell me whats wrong with my screenshots so I dont know what I need to do to fix them. They clearly are not reading my emails because they never tell me whats wrong just redirect me to the guide im already using.

[EA_Cath]

Hi @TeaRex14 , apologies for the delay! If you still need help, it might be easier to contact an advisor by chat. They will be able to tell you what is wrong with the screenshots and you can re-upload them in live.