August 2021
Just downloaded SimCity and get this error message when I run the launcher. Turned off Firewall and Virus and still happens. Any ideas? Anyone else having this problem?
"ERROR CODE SMCY-19: Could not communicate with the SimCity update server. Please see the customer support link for help."
Customer support link doesn't help.
August 2021 - last edited August 2021
Hi @Jythier - this error message means something is blocking the program from reaching the Internet. If your internet connection is working for other programs, try the steps below to see if you can identify the problem:
If none of these work, try a Clean Boot https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/ and attempt to launch SimCity. If it launches, you'll have some detective work to do. Enable one startup program at a time, reboot, try SimCity, until you find the program that is blocking it. Once you find the offending program, disable or uninstall it. You should be able to launch SimCity successfully without doing the clean boot after disabling the offending program.
Definitely post back and let us know whether something worked. If it still won't run, reply back with any error messages you're getting and attach a dxdiag report.
Happy Building!